Collections - Senior Process Associate - English – Hybrid Bucharest
Genpact
- București
- Permanent
- Full-time
The purpose of this position is to communicate verbally and in written with the end customers and the related departments in the customer organization in order to ensure all accounts receivables collections operations are performed in line with the Standard Operating Procedures and Work instructions.What will your day to day role involve?
Responsibilities
- The ideal candidate should have good understanding on some key critical metrics like Days to Collect, collection efficiency, Un- allocated cash and Un- applied cash;
- Issuing, checking and sending dunning letters/Collection letters;
- English language interaction with end customers via Calls/ Emails for collecting pass due amounts;
- Verbal & Written communication with related internal departments (Customer Service, escalation to Local Business);
- Tracking and reporting collection performance;
- Identify and register in the Collections Tracker the disputes;
- Research and validate disputed items;
- Route dispute to appropriate action owner for resolution;
- Perform Audit and J-SOX controls related activities;
- Updating the standard operating procedures quarterly;
- Escalating of all unsolved/unclear issues to the internal Genpact management team;
- Meeting collections numbers/targets (monthly/ quarterly/ yearly);
- Participate in governance meetings at country / region level. And ensure right collaboration with the team members accurately to meet the deliverables and motivate & help them to develop the process standards;
- Identify operational improvement opportunities and drive implementation (Lean and Six Sigma projects).
Minimum Qualifications / Skills
- Very good knowledge written & spoken of English language, min. C1;
- Good knowledge of other language, B2 or better will be an advantage;
- High School Degree (University graduate or Economic studies are an advantage);
- Meaningful working experience in the AR field;
- Accounting knowledge – basic level;
- Proficient in MS Office applications, especially in MS excel;
- Similar experience in positions requiring interaction with end customers;
- Personal culture and client management expertise;
- High motivation and ability to learn;
- Willingness to improve through a fruitful collaboration with a world-class customer;
- ERP knowledge (E1) and experience in generating reports from ERP would be an added advantage to future candidates.
- Attractive salary;
- Stable job offers - employment contract;
- Work in a multicultural and diverse environment with employees from over 30 countries;
- Genpact supports professional trainings and great career development opportunities;
- Free access to our award-winning learning platform;
- Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.