Global Software Services Manager
Computacenter
- Budapest
- Állandó
- Teljes munkaidő
- Ensure the consistent delivery of operations across all delivery countries
- Manage operational strategies, internal relationships and be accountable for budgets
- Execute on all service standards metrics ensuring all service standards are monitored and inappropriate levels are addressed appropriately
- Manage and expand the employee training and development framework for consistent employee development/progression in capability
- Function as the decision maker / resolver on complex issues
- Provide leadership, direction, coaching, feedback, and, where appropriate, discipline to and through subordinate team members
- Serve as a role model for high quality customer service; ensure that the needs and expectations of all customers are consistently met or exceeded
- Translate Software Services strategies and visions into actionable, measurable, and tactical plans to address continuous improvement across delivery countries
- Identify and effect continuous improvement and service delivery excellence opportunities throughout country operations functions by identifying and adopting best practices.
- Provide feedback to Global Process Owners for Process / System changes that are required to ensure continuous improvement.
- You have proven track record of leading an operational team
- You have effective people management, leadership, and people development skills
- You have strong understanding of end to end sales and purchasing processes
- You can influence peers and all levels of management within the company and with its partners
- You have ability to lead cross functional teams and make timely decisions
- You enjoy working in a culturally and country diverse environment
- You understand how key business drivers relate to one other and are impacted by competing course of actions
- You have proven ability to build and develop cross-functional teams that are widely respected for their overall contribution to an organisation. You can also identify and address potential barriers to teamwork
- You have expertise in process improvement techniques
- You understand the impact that processes have on overall business objectives
- You are able to identify strengths of individual team members and encourages use of those strengths to accomplish team goals
- You are willing to travel, if required
- You have good command of spoken and written English
- You have good German skills -this means a significant advantage.
- Trainings & talent programmes
- Language courses
- Individual development pathways
- Fun & Diverse atmosphere (team buildings & other ad hoc programmes)
- Hybrid working
- Medicover private health care package and cafeteria benefits (yearly gross 440000 HUF and after the first year spent within the company, it grows to gross 700000 HUF.)
#winningtogether #peoplematter