Technical Escalation Engineer 2 (Synthetics/Rum) - US West
Datadog
- Denver, CO
- $80,000-117,000 per year
- Permanent
- Full-time
- Develop technical knowledge with Datadog Synthetic and Real User Monitoring
- For Synthetic and Real User Monitoring, investigate customer escalations, lead technical calls with clients, and handle high priority issues
- Build out documentation and knowledge base articles for a variety of technologies in your product area
- Run office hours and lead learning sessions for the Solutions team
- Prepare the worldwide Solutions team for new products and features, ensuring the technical proficiency of the team
- Partner with Engineering and Product to identify areas of improvement to better serve our customers
- Self-motivated, detail-attentive, and have a desire for continuous learning
- A critical thinker who defaults to a client-centric approach
- A tinkerer with previous technical experience and a basic knowledge of Linux
- A master at one thing: tell us all about it
- Experienced as a customer-facing Support or Solutions Engineer, and comfortable working on difficult customer issues
- Able to pick up new skills quickly and come up with creative solutions to complex problems
- Experienced in multi-channel technical support at a SaaS company (2+ years of related experience)
- Generous and competitive
- Continuous career development and pathing opportunities
- Product training to develop an in-depth understanding of our product and space
- Best in breed onboarding
- Internal mentor and buddy program cross-departmentally
- Friendly and inclusive workplace culture