Facilities Attendant
Residence Inn
- Idaho Falls, ID
- Permanent
- Full-time
Shifts Available: 3pm to 11pm & (Graveyard Shift) 11pm - 7am
FLSA Status: Non-exempt/hourly, eligible for overtime paySummary of Duties and Responsibilities/Essential Functions:Note: Per the Americans with Disabilities Act, essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.Guest Services
- Responsible for completing required brand training.
- Contributes to the achievement of hotel goals for guest satisfaction
- Performs daily cleaning of all public areas and back of the house and ensures there is adequate stock of supplies.
- Reports any maintenance issues located in guestrooms or public areas immediately to maintenance to ensure guest satisfaction.
- Maintains a clean and clutter-free work environment through the ongoing cleaning and organizing of the housekeeping closets, the housekeeping, and laundry facility, break room, and houseman cart.
- Follows all hotel lost and found reporting and storage procedures.
- Ensures trash and debris are continually removed from the property and out of sight of the guests.
- Maintains elevator cleanliness through the cleaning and polishing of the stainless steel panels.
- Continually monitors the pool and fitness facility ensuring the prompt removal of used towels and providing an appropriate stock of clean, dry towels.
- Ensures public restroom and pool restroom cleanliness and provides an adequate stock of paper products.
- Communicates any inventory or supply needs to Housekeeping for ordering.
- Assists with any room attendant or laundry operations as hotel and staffing demands dictate.
- As needed, completes special projects such as carpet cleaning, upholstery cleaning, tile and grout cleaning, etc.
- Follows hotel Do Not Disturb procedures.
- Manages a well-stocked and maintained houseman cart at all times.
- Immediately reports any maintenance or repair issues to the appropriate manager so that any repairs may be addressed
- Helps contribute to meeting the hotel's financial goals through loss prevention & overall cost control.
- Assists in recognizing and correcting potential safety hazards (broken doors, fire hazards, etc.) and security problems (locking doors after hours, etc.)
- Looks for and report any conditions which may endanger associates or guests of the hotel and take immediate action to report any hazardous conditions found.
- Remains watchful and reports any suspicious activity as needed to ensure the safety of guests, associates, and hotel assets.
- Understands and follows “Right to Know” MSDS instructions which apply to supplies and chemicals.
- Protects the personal information of all guests and associates by adhering to privacy standards. Privacy standards include, but are not limited to in-person, phone, or electronic communications.
- Protects guests and assets by following hotel room entry security procedures.
- Ensures personal safety by following associate safety standards and utilizing provided safety aides.
- Adheres to policies and procedures for the hotel’s key control system.
- Stays informed and capable of performing necessary hotel procedures in case of an emergency.
- Manages time effectively to accomplish all desired tasks, duties, and action plans.
- Adheres to all attendance policies including being punctual for all shifts and meetings.
- Maintains a professional appearance and demeanor in all situations involving guests, associates, and vendors.
- Complies with all brand standards.
- Demonstrates respect, integrity, and sound judgment during each interaction with guests, associates, and vendors.
- Prior experience related to the above duties is helpful but not required.
- Must be neat, professional, and well-groomed.
- Must possess good organization/time management skills.
- Must be dependable and reliable.
- Must be able to work with little supervision.
- Must be able to work in a fast-paced environment.
- Must be able to stand for extended periods of time.
- Must be in the good physical condition as the job requires frequent pushing, pulling, reaching, stooping, handling, and gripping
- Must be able to lift up to 20 pounds (lifting above the shoulder is also required).
- Able to relate well to hotel guests and co-workers.
- Able to work well as part of a team.
- Able to learn quickly.
- Able to understand and carry out oral and written instructions and request clarification when needed.
- Maintains an attitude focused on satisfying guests whether or not it is “our job.”
- Ensures all brand standards are met in public areas.
- Personally demonstrates a commitment to guest service by responding promptly to guests’ needs with an interest and concern in satisfying every guest.
- Ensures guests and associates are satisfied with public area and exterior cleanliness.
- Ensures the safety and security of guests, associates, the hotel, and its assets while providing a welcoming experience through a clean and well-maintained property.
- Stays aware of safety requirements and works in an accident-free manner.