Field Service Representative
Ebara Elliott Energy
- Karawang, West Java
- Permanent
- Full-time
- Under the direction of the Field Service Manager the Field Service Engineer III provides after sales service.
- Supervises the installation, commissioning, overhaul and troubleshooting of Elliott and other OEM equipment at customer's sites, on his own, or under the direction of a Project Manager or Senior Service Engineer.
- Assures that work is carried out in accordance with the customer's expectations or specifications while ensuring that safety, environmental and quality policies are adhered to.
- Produces service income for Elliott Company.
- Makes customer courtesy calls to check inventories and promote the sale of parts, inspect new shipments, and sell service in conjunction with the Service Sales Engineer.
- Keeps Field Service Manager/Support Engineers promptly and thoroughly informed on all work performed, quality, performance and equipment problems, customer’s reaction to equipment, and future sales potential.
- Keeps installation back charges from customers and/or mechanical contractors on a minimum through good judgment and prompt action.
- Responsible for contributing new ideas to improve product design and appearance, enhance company service, and eliminate troubles.
- Issues Service Reports promptly and completely noting particular instances with dates and names of persons connected with these events.
- Promotes customer good will through effective communication and cooperation with customer’s personnel.
- Assists in resolving Elliott’s liability in failure claims or checks validity of customer’s claims.