Field Service Engineer
Leidos
- Dublin
- Permanent
- Full-time
- Aviation Solutions
- Ports & Borders
- Global Services
- Check point CT systems.
- Checkpoint x-ray systems.
- Explosive Detection Systems (EDS)
- Automatic tray return systems (ATRS)
- Explosive trace detection systems (ETD)
- Millimeter wave technology passenger screening (MMW).
- Responsible for providing technical and customer support for installed systems and related projects.
- Install, maintain, troubleshoot/diagnose, repair, and test a wide variety of airport passenger and baggage security systems.
- Perform scheduled and unscheduled Corrective Maintenance, Preventive Maintenance, and radiation surveys.
- Maintain calibration on all test and radiation survey equipment.
- Provide customer training assistance of installed systems and equipment.
- Adhere to Leidos published maintenance and radiation survey checklists and procedures.
- Report design, reliability, and system bugs to technical support.
- Follow down machine escalation protocol to ensure time resolution of system failures.
- Prepare RMA repairable/returnable parts for shipment and return to identified defective location. Complete all RMA paperwork and reporting requirements.
- Exercise judgment within broadly defined policies and procedures in selecting methods, techniques, and evaluation criterion for obtaining results.
- Assume responsibility for continued customer satisfaction and coordinate all activities with the customer; assist with customer training while representing Leidos in a professional manner.
- Must be highly proficient in reporting activities, maintaining local spare parts inventory, recording travel expenses and timecard, implementing Tech Bulletins (TB’s) and using good judgment when dealing with customers.
- Comply with all safety requirements and all required training, following the guidance provided in Leidos policies, procedures, manuals, and TB’s.
- Comply with use of Personal Protective Equipment (PPE) where and when applicable.
- Apply Lock Out – Tag Out (LOTO), following safe lifting practices and same day reporting of any accidents, near misses and unsafe conditions.
- Demonstrates a pro-active approach towards safety, health, and quality in compliance with all customer facility and Leidos company guidelines and regulations.
- Maintain tools and test equipment properly.
- Participate in on-going product training and maintain all necessary certifications.
- Provides daily written reporting on completed maintenance activities, used parts and consumables, machine faults, down times, and availability.
- Responds to faults timely as per contracted response, repair times and endeavors best efforts to keep KPIs, and SLAs of the contract.
- Keeps track of used parts as per procedures provides by Service Supervisor, returns the parts with RMA process.
- Reports performance and availability of the machines as advised by Service Supervisor
- Identifies the Root Cause of repetitive parts failures and investigates for corrective actions to minimize parts consumption.
- Perform other tasks, duties and assignments as required.
- Solid relevant field service experience, preferably in an integrated systems technologies environment.
- Experience maintaining and supporting large, complex, electromechanical systems.
- Experience working with High-Voltage Equipment.
- Must have good customer skills and the ability to work under pressure.
- Must be self-starter, work well without supervision, and accept responsibility.
- Must be adaptable and willing to accept changing shifts and job requirements determined by business and customer needs.
- Must be able to travel both domestic and international locations.
- Must be willing to work on-call and off-shift as assigned and requested by manager or supervisor.
- Maintain professional appearance as prescribed by the Company.
- Must work well without supervision and accept responsibility for timely completion of assigned work.
- The candidate must be able to lift/carry a minimum of 25 kgs.
- The candidate must be able to push/pull 90kgs.bs
- Must be able to work and freely navigate in the baggage area of the airport, where vertical ladders, crossovers, and low overhead ceilings frequently occur.
- A degree in electronics technology, mechanical or electrical engineering, equivalent military training or certified aircraft maintenance background.
- Prior experience in X-ray or computed tomography technologies, especially in the airport security environment, is a significant plus.
- Working knowledge of Linux and Unix.
- Contributory Pension Scheme
- Private Medical Insurance
- 35 days Annual Leave (including public and privilege holidays)