Technology Specialist - Information Technology
Southeast Missouri State University
- Cape Girardeau, MO
- Permanent
- Full-time
- Provide consultation and support for the installation, use and management of computer hardware, software, printers, and other end-user technologies
- Provide end-user telephone, on-site, remote, and walk-in support
- Respond to, prioritize, and track end-user requests for technical assistance in the IT Help Desk ticketing system
- Troubleshoot, follow-up, and resolve reported technical issues; document steps and resolution in the ticketing system
- Provide timely resolution of problems or escalation on behalf of the end-user by maintaining strong working relationships with IT professionals in areas such as network services, software systems, and application developers
- Work with end-users and User Services staff to keep end-user equipment current and perform system upgrades and new system deployments when needed
- Work with Information Technology management to inventory and sustain campus end-user technologies
- Support campus standards for purchasing new computer hardware and software
- Support campus Information Security policies and protect end-user data and systems
- Participate in campus information technology projects
- High School diploma or GED
- CompTIA A+ Certification (send a copy when applying) or CompTIA A+ Certification within the first 12 months employment
- Knowledge of principles of computing and communications networks
- Experience with support of Windows and Microsoft Office 365
- Experience with Windows deployment and computer provisioning techniques
- Excellent verbal and written communication skills, with the ability to communicate technical issues to a non-technical audience
- Demonstrated experience working and interacting in a team environment
- Demonstrated experience and understanding of customer service
- Letter of interest addressing position qualifications
- Current Resume
- Names and contact information of three professional references may be asked for at a later date
SEMO Strategic Action Plan:Southeast Missouri State University provides an excellent benefits package. For complete benefit details visit our website at