Senior Supplier Quality Engineer
Helen of Troy
- USA
- Permanent
- Full-time
- Aid in onboarding new suppliers and training supplier to Helen of Troy standards.
- Supervise supplier performance key performance indicators by way of pre-shipment inspections, SCAR completion, and 1Factory data. report on supplier product quality and associated business impact.
- Manage the review and audit against supplier QMS (i.e. SCARs, Control Plans,, Inspection plans etc.) at suppliers.
- Monitor field return rates for quality escapes, supplier PPM, supplier problem solving on time, cost recovery and supplier warranty indicators.
- Maintain Quality Assurance Plans in Quality Standards Portal.
- Proactively work on the identification and / or prevention of supplier quality issues.
- Work on quality initiatives at suppliers, with product support and regulatory teams.
- Collaborate with Quality team to improve processes and systems as part of Quality Management System.
- Support sourcing / supply chain with the supplier approval process by helping assess risks.
- Coordinate disposition for non-conforming inspections.
- Participate in Engineering Review meetings to provide insight from the finished product expectations and bring up concerns that have or may come up from suppliers and final inspections.
- Document and review product specific quality documentation for inspection to use during production of product during Pre Shipment Inspections (PSI).
- Ensure all inspection plan checkpoints are validated at Pre Shipment Inspection (PSI) proceeding to Pilot/ Mass Production.
- Lead the distribution of signed samples to inspection teams and supplier teams
- Assess potential quality escapes to identify initial root cause and collaboratively work with partners (i.e. suppliers, advanced quality engineer, or product engineers/managers) to align on next steps.
- Work with Customer Service team to test warranty/product claims. Provide Investigation Reports for any product claim tested.
- Work with supplier to ensure corrective actions are effective when there are quality escapes
- Work with the product development team to drive product quality improvements.
- Review PPAP documentation for new suppliers outside of APO prior to shipping first product.
- Audit suppliers to the QMS standards.
- Help create and update supplier quality expectation documentation for the product and quality systems.
- Create and audit supplier to any non-compliances found during the onboarding process using SCAR system.
- Quality management systems
- Statistical quality analysis
- Product quality standards and compliance
- Demonstrated record of problem solving
- Bachelor’s Degree in Quality, Manufacturing or Mechanical Engineering or equivalent experience
- 4+ Years of experience working with product quality management
- Proven background in solving product/manufacturing defects and implementing corrective action
- Experience communicating with a global vendor network
- Authorized to work in the United States on a full-time basis
- Experience in metals, plastics and soft-goods manufacturing