Supply Chain Feedback Specialist

Metsä Group

Gdańsk, pomorskie
Tymczasowa
Pełny etat

21 dni temu

Metsä BoardMetsä Group is a successful forest industry group with roots in the Finnish forest - Our parent company is a cooperative of over 90,000 forest owners. Metsä Group's paperboard business produces lightweight high-quality folding boxboard and food service paperboards, as well as white kraftliners. The pure fresh fibre used in our products is a renewable, safe and recyclable raw material from northern forests. Metsä Board’s shares are listed on the Nasdaq Helsinki.We welcome people from diverse backgrounds and different stages of life. Metsä has space and opportunities for many kinds of talent, regardless of age, gender, ethnic background, sexual orientation, disability or other characteristics – Metsä is for all. Read more: .This recruitment is carried out anonymouslyJob DescriptionMetsä Board, Europe’s leading producer of premium fresh-fibre based paperboards and innovative and sustainable packaging solutions, is looking for aSupply Chain Feedback Specialistfor temporary position to join our Supply Chain Excellence Team in Metsä Board’s new European Supply Chain Centre (SCC) in Gdańsk.Your role in the future Metsä

Handle customer feedback from EMEA customers, ports, and terminals (transport and service related) and work in close co-operation with the customers, mills, sales, customer service and logistics
Maintain good co-operation between Supply Chain Excellence team and internal stakeholders
Follow-up of customers and vendors compensations
Reporting and follow-up of customer feedback

What is required from you:

Customer Service or claim handling experience in an international environment
Fluency in English (verbal and written communication)
Customer-centric attitude and customer experience mindset
Excellent interpersonal skills to enable effective communication
Service and solution minded with problem solving skills
System knowledge (MS Office)
Experience in using SAP SD is an asset.

Why Metsä?We offer you a great opportunity to take part in developing the future of the forest industry. If you believe in renewal and want to promote the increased use of fossil-free materials, you're coming to the right place.Metsä Group’s values are responsible profitability, reliability, cooperation and renewal. If you can relate to these values, this might be the job for you.What is offered by the company

Work in an international environment in a centrally located office in Gdańsk
Growing in the role with intensive on-boarding and training
Stable job and cooperation with a friendly and high qualified team
We will make sure that you have training that will ensure your proper development
Multiple benefits, including sports card, private health care and life insurance
Hybrid work (after training period – 2 days per week working from home allowed)
Attractive location of the office: 4 minutes to SKM, trams and buses.

Anonymous recruitment - how it worksThis recruitment is carried out anonymously. Therefore, the following information will be hidden from the recruiters until the interview stage: name, date of birth, contact details, gender, mother tongue, dates of education and name of the educational institution. Attachments (CVs) are also hidden. HR recruiters have access to the applicants' contact details at the stage when they start inviting applicants for interviews.Our recruiting system will guide you through the application process. You will be asked for personal data, but all the above mentioned information is hidden from the recruiters until the interview stage.The application form includes questions to help you to present your skills and experience anonymously. Please reply to all questions to make your competences and skills visible. You can attach a CV to your application, but it is hidden at the initial stage of the recruitment process. If you are invited for an interview, recruiters will have access to your CV to support the interview.Read more about our anonymous recruitment atApply for the job!If you feel this could be the right opportunity for you, please submit your application using the link "Apply". If you have not yet filled your Career profile in Workday, click Go to your profile and fill in Job History and Education information in Career tab. Also add job descriptions in job history. Then return to Apply for the open position. Please note that attachments are not visible in anonymous recruitment, so it is important to complete your career profile in Workday. Please submit your application as soon as possible, as we will start processing the applications already during the application period. Include your CV and salary request. The personal data of internal applicants is also hidden, as explained above. The search is open until 09.06.2024. Good luck!

Metsä Group

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