Animal and Customer Care Associate - Westland
Michigan Humane Society
- Westland, MI
- Permanent
- Full-time
- Competitive salary and benefits
- Medical, Vision, and Dental Insurance
- 403(b) Retirement Savings Account
- Opportunities for professional development, growth, and continuing education
- A positive and collaborative work environment
- Work-life balance and flexible working hours (compressed work schedule option!)
- Paid Time Off & Holidays
- Human & Pet Bereavement
- Clinic discounts to up to 75% off services for your own pet(s)
- Relaxed dress code
- Wellness program with professional counseling services available to employees
- Animal food discount
- Free or discounted adoption fees to adopt a new friend.
- Yearly performance reviews & employee engagement surveys
- Student Loan Relief Eligibility through Public Service Loan Forgiveness (PSLF) Program
- Provides excellent customer service by assisting customers, answering questions, and explaining procedures and protocols.
- Strive to support clients beyond the first need by providing resources for Michigan Humane programs or other community resources.
- Greet all contacts on the phone and in person in a friendly and professional manner.
- Assist potential adopters through the adoption process by listening to their needs, helping them match with an animal, and completing all forms and paperwork.
- Process cash handling activities with regard to adoptions and intakes.
- Humanely treats and care for all animals entrusted to Michigan Humane.
- Clean and disinfect kennels, dishes, cages, litter pans, and yard areas daily, spot cleaning animal and public areas as needed.
- Feed, water, walk, socialize and bathe animals according to schedules and established protocols.
- Assist with caring for the animals by preparing and providing enrichment items and activities to minimize shelter environment stress.
- Maintain cleanliness in both people and animal areas as well as facility grounds through general upkeep and cleaning, including laundry
- Restock assigned areas with essential supplies at the end of each shift
- Obtain lab specimens such as feces and urine.
- Administer medications and assist with vaccine administration under supervision.
- Assist with animal handling and/or the restraint of animals when necessary.
- Flexible with the ability to thrive in an emotional, fast-paced work environment
- Ability to show compassion to both animals and people in sensitive situations
- Possesses good communication skills, diplomacy, and tact at all times.
- Labor intensive must be able to stand for long periods, walk, kneel, bend, stoop, etc. and lift 50lbs without assistance
- Must have visual acuity to accurately read animal body language
- Required weekend schedule
- High School diploma (or equivalent)
- 1-3 years of related experience
- Previous animal experience a plus