Senior Assistant - Client to Cash Front Office
Deloitte
- Milton Keynes
- Permanent
- Full-time
- Maintain strong relationships with key stakeholders across the global network
- Investigating and resolving queries relating to non-payment of invoices that have exceeded the firm's payment terms, where standard collection processes have not been successful.
- Contacting internal and external clients via letter, telephone and email to aid collection of aged invoices, acting as an escalation point for the credit control team.
- Liaising with solicitors to instruct Legal Debt recovery proceedings, working with internal stakeholders to follow required processes and collate necessary documentation.
- Feeding back status updates, issues and actions required to the internal stakeholders including attending regular meetings with fee earners as required.
- Working on accounts receivable queries from internal and external clients, ensuring they are resolved in a prompt, professional and efficient manner.
- Understanding and complying with firm's policies and procedures in relation to Debtor Management and the firm's business rules.
- Creating and maintaining WBS codes and client records for secret clients.
- Managing invoicing for secret clients.
- Complete administrative activities to submit claims with Administrators for outstanding fees. Overseeing the process through to close.
- Liaise with internal teams to ensure engagements and debtors for Insolvent clients are captured and handled appropriately.
- Manage the clearing and closing of engagements.
- Proactively seek process improvements and establish agreed best practice going forward.
- Identify learning opportunities to improve service both within direct and indirect team.
- Previous experience of working within a finance function with an accounts receivable focus or equivalent.
- Previous experience across international organisations/networks or equivalent.
- The ability to manage own workload effectively across a range of activities, to ensure deadlines are met.
- Demonstrate a methodical, analytical, and clear approach to problems.
- Demonstrate a professional, friendly, and approachable manner coupled with the ability to communicate with staff at all levels, especially when under pressure.
- Excellent customer service skills showing attention to detail and customer focus, with a good understanding of the client's needs and priorities.
- Team player who is reliable and respects others, with a desire and drive to meet and exceed team targets.
- Good listener with a calm manner, and the ability to ask effective questions.
- The ability to act with urgency when necessary.
- A drive to continually improve processes.
- A good knowledge of Microsoft office applications, including excel skills.
- Minimum of 5 GCSE passes or equivalent qualifications with Maths and English as essential subjects.
- Knowledge of Creditor claims for insolvency and legal debt recovery processes would be an advantage.
- Working knowledge of SAP would be an added advantage.