AVP, Client Solutions, Protection, Europe
- London
- Contract
- Full-time
- Own the management of existing client relationships for their client portfolio through client meetings, presentations and identifying gaps and new opportunities;
- Work with all relevant teams across Pacific Life Re to ensure high service standards are maintained in relation to client initiatives, queries and requests;
- Develop a deep understanding of Pacific Life Re business, strategy and risk appetite to feel empowered to confidently respond to client queries and accurately represent Pacific Life Re views as quickly as possible;
- Produce timely, high quality responses to client invitations to tender for their client portfolio and to ensure the quote process is adhered to;
- Promote Pacific Life Re and raise credibility through presentations and attendance at industry conferences.
- Liaise and maintain relationships with key internal stakeholders including the Protection Pricing, Underwriting and Claims, and Marketing teams;
- Stakeholder management of the Protection Market Leadership Committee which includes Head of Client Solutions, Head of Pricing, Head of Underwriting & Claims and Managing Director for Europe and North America, amongst others;
- Support business implementation projects with the Operations & Corporate Actuarial teams, including the implementation and handover of new Protection treaties and addenda;
- Take ownership of business initiatives which improve the way we work and/or enhance the services we offer clients;
- Manage multiple tasks at the same time and be able to prioritise effectively.
- Challenge current ways of working and drive improvements in the delivery of the Client Solutions team;
- Ensure high quality, technical detail and communication, to help us continue to stand out in the market;
- Work with internal stakeholders locally and across the global Protection line of business to take advantage of existing technical work and ensure knowledge isn’t lost that may beneficial in client communication;
- Continually and proactively looking to ‘put ourselves in the clients shoes’ and develop new analysis streams that add value to the reinsurance relationship.
- Lead treaty and addenda negotiation and implementation with their clients;
- Liaise with internal stakeholders in Operations, Underwriting and Claims, Pricing and Legal to incorporate their views and ensure appropriate review takes place before contracts are finalised;
- Ensure the Treaty Authority is adhered to and audit trails are documented in line with agreed processes;
- Lead internal approval processes which require Division or C-suite level approval;
- Support management of treaty pipeline for clients and provide updates internally as required.
- Mathematics, Economics or Science-based degree, and
- Qualified Actuary with at least ten years’ experience in the Protection market (or equivalent qualification or experience) is preferred
- Understanding of protection experience and the drivers for changing claims and persistency rates;
- Knowledge and understanding of the key product features on the various long-term protection products;
- Knowledge and understanding of different reinsurance structures used in the UK.
- Highly driven and motivated;
- Excellent interpersonal skills;
- Outstanding problem solving skills;
- Exceptional communication skills;
- Outstanding presentation skills;
- Highly organised individual;
- Strong project management and leadership skills;
- Self-starter: comfortable taking initiative.
- Knowledge of the key issues currently facing the UK Protection market.
- Knowledge of negotiating contracts and the key articles in a reinsurance treaty.
- Experience at a direct insurer, reinsurer or consultancy.
- Knowledge and understanding of Protection distribution.
- Knowledge and understanding of Protection underwriting & claims.
- Knowledge and understanding of Protection pricing.
- Experience of using cashflow projection models for Protection;
- Experience and confident in presenting to clients.
- Stakeholder Pension Scheme
- Life Assurance
- Subsidised Gym Membership
- Private Medical Insurance
- Season Ticket Loan
- Eye Care
- Employee Assistance Programme
- Group Income Protection
- Wellness Benefits