Client Relationship Manager
Industrial Alliance Insurance
- Toronto, ON
- Temporary
- Full-time
- University degree (preferred)
- 5+ years of group insurance experience in customer service and/or sales-related environment;
- Detailed knowledge in all areas of group insurance including: processes, contracts, new business issue, claims, underwriting procedures and guidelines, and billing/administration.
- Excellent interpersonal skills and ability to deal effectively with a wide variety of people;
- Able to gain credibility and trust quickly from both internal and external clients so that problems and issues may be resolved to the client’s and the company’s satisfaction;
- Excellent organizational, planning, and time management skills;
- Excellent computer skills with proficiency in Microsoft Office Suite: Outlook, Word, PowerPoint, and Excel;
- Excellent presentation skills;
- Able to work effectively with a diverse team; eager to contribute and implement ideas and suggestions;
- Ability to work under pressure, meet tight deadlines and solve problems/issues autonomously;
- Excellent training skills, ability to educate clients and advisors with respect to company systems, products, benefits, processes and procedures
- Analytical, thorough and detail-oriented;
- Self-motivated, takes initiative and assumes ownership in all areas of responsibility;
- Valid driver’s license and access to a vehicle for regular travel;
- Flexibility to travel within the province with occasional trips to other provinces.