Global Account Director

UserTesting

  • Atlanta, GA
  • Permanent
  • Full-time
  • 14 days ago
The OpportunityAs our Global Account Director (GAD), you'll responsible for creating, leading and executing a revenue strategy for some of our largest global customers. The role of the GAD includes both new business growth motions (cross-sell, expansion, upsell) as well as customer retention. You'll work collaboratively with a cross-functional account team to meet/exceed quota targets. A successful candidate will effectively generate a healthy pipeline and be able to create and direct winning strategies to drive high retention rates.Other responsibilities include:
  • Meet or exceed growth quota and retention targets
  • Develop and execute winning strategic account plans in collaboration with the account team (Solutions Consultant, Business Development Representative, and Customer Success Manager/Renewal Manager)
  • Generate healthy pipeline coverage to meet growth revenue targets including self-generated pipeline and by working closely with cross-functional groups.
  • Create value across all levels of highly matrixed organizations from individual contributors to senior leadership. Communicate effectively with executives to articulate value.
  • Build groundswell and consensus between multiple business units and functions to drive global enterprise revenue
  • Executing end-to-end sales cycles - Prospect, qualify, develop, close & grow customers
  • Managing an accurate sales forecast and delivering against forecast expectations
  • Be a trusted advisor and be able to provide solutions to business challenges that are mutually beneficial.
What we're looking for:
  • Extensive enterprise SaaS sales experience as a high performer with a documented track-record of exceeding growth quota performance & account retention goals
  • Experience with Account Management and New Business sales motions (Cross-sell/expansion, upsell) with a heavy emphasis on outbound pipeline generation
  • User Experience domain expertise is highly valued, or ancillary expertise selling within Market Research, Analytics, Customer Experience, Consulting/agency, or Research disciplines
  • Experience selling large deals ($250K - $5M+) within large global organizations
  • Experience in executive communications and selling to senior executives and delivering strong business cases, QBR/EBRs and success plans
  • Experience with strategic consultative selling into UX, Insights, Digital/Online Marketing, and Product teams
  • Experience developing strategic account plans for growth & customer retention
  • Ability/willingness to travel ~ 30%+

UserTesting