Utility Systems Specialist
City of Lubbock
- Lubbock, TX
- $50,898 per year
- Permanent
- Full-time
- Assist in the development of system rules and validations for the Customer Information System, and all other related applications interacting with the host system for customer data.
- Research, identify and recommend possible solutions to customer request and billing issues.
- Assist in the collection and analyzing of data for Water Utilities management, and the City of Lubbock Finance and Audit departments.
- Retrieve data material from the Customer Information and Billing System using various report writing tools: SQL *Plus.
- Ability to use Microsoft Office Products such as MS Word, Excel, Power Point & Access to draft and or compile data material. Knowledge of Microsoft Project and Visio is a plus.
- Prepare reports to document application issues; make recommendations and communication requirements to the software vendor.
- Create test scenarios for thoroughly testing software applications and code updates
- Perform related Duties as Required
- Software for customer information and billing (prefer Customer Suite), Microsoft Office 7 Products, SQL * Plus and Oracle with the ability to retrieve data and analyze.
- Principles and practices of effective communication, both written and verbal
- Ability to setup and execute test scenarios to test software applications.
- Maintain appropriate documentation of issues to be resolved and test results obtained.
- Make definitive decisions regarding application setup, system rules and validation to ensure effective business practices.
- Frequently lift and carry up to 10 pounds and occasionally lift and carry up to 25 pounds
- Occasionally walk and stand during shift
- Frequently rotate upper trunk to right or left while sitting or standing.