Utility Systems Specialist

City of Lubbock

  • Lubbock, TX
  • $50,898 per year
  • Permanent
  • Full-time
  • 13 days ago
SummaryParticipates in the planning, functional design and implementation of the Customer Information System (CIS) and all applications integrating with the host system.Essential Functions
  • Assist in the development of system rules and validations for the Customer Information System, and all other related applications interacting with the host system for customer data.
  • Research, identify and recommend possible solutions to customer request and billing issues.
  • Assist in the collection and analyzing of data for Water Utilities management, and the City of Lubbock Finance and Audit departments.
  • Retrieve data material from the Customer Information and Billing System using various report writing tools: SQL *Plus.
  • Ability to use Microsoft Office Products such as MS Word, Excel, Power Point & Access to draft and or compile data material. Knowledge of Microsoft Project and Visio is a plus.
  • Prepare reports to document application issues; make recommendations and communication requirements to the software vendor.
  • Create test scenarios for thoroughly testing software applications and code updates
  • Perform related Duties as Required
QualificationsCompletion of a bachelor degree in Management Information Systems (MIS), Computer Information Systems (CIS) or four years of significant experience with Oracle Utilities Customer Cloud Service and Oracle Field Services systems; or any combination of relevant education and experience which provides the following:Knowledge and AbilitiesKnowledge of:
  • Software for customer information and billing (prefer Customer Suite), Microsoft Office 7 Products, SQL * Plus and Oracle with the ability to retrieve data and analyze.
  • Principles and practices of effective communication, both written and verbal
Ability/skill to:
  • Ability to setup and execute test scenarios to test software applications.
  • Maintain appropriate documentation of issues to be resolved and test results obtained.
  • Make definitive decisions regarding application setup, system rules and validation to ensure effective business practices.
Physical Requirement:
  • Frequently lift and carry up to 10 pounds and occasionally lift and carry up to 25 pounds
  • Occasionally walk and stand during shift
  • Frequently rotate upper trunk to right or left while sitting or standing.
The City of Lubbock provides a comprehensive, cost effective, health and welfare package. To view the employee benefits click .

City of Lubbock