Job Description:OverviewSoftware Support AnalystLichfield, UKWe are seeking a high-energy, team oriented Support Specialist to provide technical support to SI customers. The Software Support Specialist will work directly with customers to troubleshoot, install and configure the various SI software modules and will report to the Technical Support Manager.This Support Specialist role is the perfect opportunity to jumpstart your career in technology, you’ll learn diverse software programs, technical support processes, and know each day that your work helps businesses around the globe be successful.What you'll do· Provide world-class technical support via telephone, email and chat for SI customers· Troubleshoot complex issues with use of remote support software· Learn from customer interactions to help innovate customer experience improvements with better software and support tools· Identify early symptoms, patterns and solutions for upcoming technology challenges· Develop best practices, tips and training scripts for customers on proper use of our programs· Communicate user challenges and software updates across multiple teams including the development team for tracking resolution· Input all technical issues into bug tracking software to be addressed by appropriate teams· Assist with Quality Assurance testing· Opportunity to work on additional projects as necessitated by the Support teamWhat you'll need· Desire to learn new technology quickly and contribute to a fast-paced technology team· 2+ years of combined customer service and software experience· Working knowledge of Windows OS· Strong written and verbal communication skills· Strong interpersonal and customer service skills· Experience working with helpdesk ticketing software a plus· Experience with software applications (bespoke, food industry a bonus)· Operating knowledge of SQL Databases and Querying languageWhat’s in it for you?We are a fast growing yet established global software company. As an employer, we can offer you growth and development opportunities to cement your career. Alongside this, we offer a welcoming and diverse team and culture, made up of talented individuals all working in collaboration!About ApteanAptean is changing. Our ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 2700 employees, 50 different products and a global client base, there’s no better time to advance your career at Aptean.Are you ready for what’s next, now?Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean’ s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations. Aptean’ s compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals, over 4,500 highly specialized organizations in more than 20 industries and 54 countries rely on Aptean to streamline their everyday operations.Aptean offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, flexible and casual environment, an outstanding opportunity for career development and growth.Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.“At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” – TVN Reddy
