Repairability & Field Quality Specialist

Harman

Kvistgård, Hovedstaden
Permanent
Fuldtid

1 måned siden

Do you want to work for some of the world's leading audio brands? Become a part of the HARMAN team and get to work for JBL and Harman/Kardon.By joining HARMAN, you'll dive headfirst into the exciting world of headphones, portable speakers, party boxes and other audio technologies, and contribute to the success of Harman Lifestyle EMEA business. The consumer audio industry is fast paced, fun and dynamic and we're looking for someone who is proactive, loves to work with a lot of different stakeholders from all over Europe and has creative ideas.You will join our Quality / Product department within Harman Consumer Lifestyle, based in Kvistgaard, Denmark in the position of:Repairability & Field Quality SpecialistAbout the Role:Be a part of a team to develop and implement new processes to bring our repair experience to worldclass. Working with a network of international Service centers to improve cooperation, services towards consumers, data quality and system integration.With your technical repair skills, you will shape the future on "how to repair", "what to repair" and build a solid repairability system to prepare Harman for future EcoDesigns. You will be working in an international team with technicians and engineering to improve future designs.Working in a strong team in Kvistgaard, Denmark to control, analyze and improve process and products.There will be travel as part of the job.What You Will Do:

The job is about develop customer experience in warranty repairs by working close with our network of independent Service centers to enhance cooperation, service, data quality and system integration with internal and external customers.
The work include development of how to repair, what to repair and build and improve a solid repairability system to be prepared for future EU EcoDesigns.
Working in a team in Denmark to control, analyze and improve the quality of the warranty reclamations and cost optimization. After-sales Repairability & Service Quality development.
Service center optimization and Product repairability improvements.

What You Need:

At least 5 years of experience as service technician or service lead needed to perform the core responsibilities.
Educations: Electronic Technician, Academic Engineering.
Skills: Repair knowledge of Audio products and Service center setup understanding.
Must haves: Language, English professional and above skills.

What is Nice to Have:

Network and Data communication skills.
Implementation and project experience.
Customer service experience.
Interest in Sustainability and EcoDesign.

What Makes You Eligible:

Be willing to travel up to 15%, domestic and international travel.
Be willing to work in an office in Denmark.

What We Offer:

HARMAN offers a diverse and inclusive work environment that fosters and encourages career development opportunities, professional training and competitive market base compensation. You will also receive top-notch employee discounts on on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
Flexible work schedule with a culture encouraging work life integration and collaboration in a global friendly working atmosphere and good work-life-balance.
Professional development opportunities through HARMAN University's business and leadership academies.
Competitive wellness benefits.
Tuition Reimbursement.
Internal talent management leadership acceleration programs.
“Be Brilliant” employee recognition and rewards program.
A unique opportunity to contribute to drive revenue growth and nurture strategic trust-based relationships.
The chance to work with on complex problems and continues improvement.

And a few reasons you might love it:

We're seeking talented and passionate individuals to join our team and help us transform the way people experience sound. As a global leader in the audio industry, HARMAN offers the chance to work with iconic brands like JBL, Harman/Kardon, and AKG, as well as cutting-edge technology and industry-first features.
We value excellence and brilliance in all of our 30,000 employees and we're looking for talented individuals who share our passion for innovation and superior sound technology. If you're looking for a career full of brilliant possibilities and the chance to work on industry-first features, then HARMAN is the place for you!

Don't miss out on the chance to be part of a culture that values excellence and brilliance in all of our employees. Apply now and take the first step towards a career full of brilliant possibilities!We look forward to receiving your application! Send your application with your resume and letter of motivation. We will process the applications as we receive them.For more information about the position or the recruitment process, feel free to contact our Recruitment department:Join HARMAN and discover a world of endless possibilities!Please note: Only applications in english will be reviewed!#LI-MD1#LI-HybridHARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.© 2024 HARMAN International. All Rights Reserved. If you are using a screen reader and are having problems using this website, please call (800) 645-7484 for assistance.

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