Bookings Team Leader
Dick Lovett
- Newport
- Permanent
- Full-time
- Oversee customer Service, MOT, and repair bookings for Porsche Customers
- Provide support to customers with their enquiries to make accurate bookings and identifying opportunities to improve customer experience
- Keep customer notes up to date including future booking dates, customer details and vehicle details
- Communicate offers clearly with details of the benefits to customers
- Follow up on customer enquiries with the Aftersales departments
- Experience of working in a call centre, preferably within the motor industry
- Great communication skills with both customers and your team
- Attention to detail and accuracy with data processing
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