Club Manager on Duty
East Bank Club
- Chicago, IL
- Permanent
- Full-time
- Provides direct oversight and support of all club operations and departments, the member experience, and leading by example by providing quality customer service and member resolution in a timely. manner with precise and detailed follow-through, while ensuring staff consistently follows our expected high level of hospitality & integrity, helping our members live well.
- Delivers a strong and consistent work ethic, treating our members, guests and employees with fairness, integrity, respect, and ongoing support.
- Ensures the interior and exterior of the Club provide a clean, safe, sanitary, and enjoyable environment at all times, and addressing or reporting needs for improvement with a sense of urgency.
- Strong communication with members, guests, department managers and the executive team on all matters, which may include investigations, reporting, and follow up.
- First responder for all Club emergencies and must be able to handle conflict, confrontation, and extreme situations in a calm and professional manner.
- Must be knowledgeable of all and enforce various Club and departmental policies while being empowered to handle situations on a case-by-case exception basis.
- Bachelor’s Degree preferred.
- Experience with working in a luxury, upscale environment with strong hospitality focus preferred.
- Previous hospitality experience required, minimum of 2 years preferred.
- Demonstrate strong leadership ability, ability to build a strong & productive team environment
- Ability to multitask, may need to fill in as needed.
- Strategic thinker; ability to analyze and solve issues quickly.
- Ability to multitask and manage multiple priorities, works well under pressure, and is able to work in a fast paced environment.
- Exceptional organizational, written and oral communication skills. Must have the ability to read, write, speak, and understand English.
- Microsoft Office Suite
- CPR/AED/First Aid Certification (will provide training)
- Paid time off for full and part-time team members.
- Health, Dental, and Vision Insurance for qualified team members.
- 401k - company match
- Parking and transit benefits
- Pet Insurance through MetLife
- Complimentary club membership and employee discounts
- Flexible schedules