Dispatcher
Top Tech Mechanical Services, Inc.
- Kennesaw, GA
- Permanent
- Full-time
- Provide excellent customer service by answering general questions regarding services, pricing, warranties, etc.
- Schedule and monitor daily technician schedule
- Dispatch work orders to field technicians according to priority and location
- Monitoring technicians travel by tracking vehicles on GPS trackers
- Contact customers to confirm next-day appointments
- Contact customers if technician will not meet the time originally promised
- Respond to e-mail/website inquiries
- Source parts for field technicians
- Coordinate warranty registrations
- Communicate with field technicians regarding any issues
- Assist accounting with invoicing, or payment processing
- High School Diploma or GED preferred
- Minimum 1 year of dispatching experience, preferably in HVAC or related industry
- ServiceTitan software experience
- Excellent Communication Skills
- Minimum 1 year of dispatching experience, preferably in HVAC or related industry
- Multi-Tasking skills are a must
- Be able to work in a fast pace environment
- Basic computer proficiency, particularly with Microsoft applications
- Experience with HVAC terminology a plus