Account Director - Customer Service - Marketing Technology Firm (9-12 yrs) Thane (After-Sales/Customer Service)
Megma Services
Thane, Maharashtra
Permanent
Full-time
22 days ago
Account DirectorGlobal Martech MNC requires Account Director- Client Servicing - Thane (Wagle estate)One of our client an American Mar-tech company that started operations in 2009 to help combat drug counterfeiting for the consumer. And evolved as pioneers in providing instant gratification to consumers and channel partners, engaged 3+ Million consumers, and dispersed over 100+ Million in rewards. We are awarded as the 7th Most Innovative company globally, and our solutions include AI to AR, Chatbot, WhatsApp, QR Code and Gamification technologies. We have inspired hundreds of global brands to better their relation with each of their customers every day. Our rapid deployments accelerate our clients; sales through various solutions such as consumer promotion, loyalty ; reward solutions, instant redemption and many more.We are looking out for Account director - Client servicing for our client office at Thane ( Wagle estate)Job Description :1) Client - Global Martech and Loyalty MNC2) Role - Account Director - Loyalty & CRM3) Location - Thane4) Experience - 9-12 years of relevant experience5) Compensation - Competitive6) Joining - Immediate or 15 days maximum7) Qualification - Graduate ( Mgt qualification preferred)Responsibilities :- Handling all post-sales tasks for all promotional projects- Ensure smooth launch and running of multiple client programs and campaigns- Data management and file uploads- Coordination with multiple internal teams (Operations, Tech, Creative's, Copy, Fulfillment)- Key Account Management and Setting up processes for smooth running of multiple programs- Responsible for smooth execution of all the campaigns under the Client Servicing team- Work with the management team to bring creative solutions to prospective clients and to build the business of current clients.- Contribute to client's business growth by identifying new opportunities.- Escalation Management, Responsible for future business generation from existing clients- Foster a productive and empowering working environment- Deliver company business and revenue goalsQualifications :- Total experience of atleast 10 years or more with Minimum 3 - 4 years of experience in client servicing role with hands on experience in technology, good analytical skills and a strong preference for retail experience.- Must have positive attitude and a team player- Work proficiency with the MS Office suite- Prior experience in growing accounts and mining new opportunities within existing accounts- Exceptional Customer Service and Relationship building experience- Experience in traditional advertising, direct marketing, or similar media environment is a plus- Agency background is highly preferred- Good interpersonal skills- Good communication skills- Ability to handle pressureIf the position interests you and you find a fitment kindly share your cv contactRajat - 7011354635Kindly share the following responsesOverall Experience :Highest Qualification : Current Company :Current Designation :Notice Period :Current Salary : (fixed & variable)Expected Salary :Reason for change :Current location :Relevant experience in client servicing in loyalty/crm /martech :Any offer in hand :Open to join in maximum 15 days (ref:updazz.com)
