Application Support Specialist
Shiji Group
- 觀塘區觀塘
- 長期
- 全職
- Providing services to provide second-tier technical support including troubleshooting, problem identification, resolution, and escalation
- Perform Data fixes and Configuration fixes
- Work together with Developers who are the third-tier application support to resolve the reported issues by gathering necessary information and problem simulation
- Prepare and maintain document of the support service details and troubleshooting steps
- Provide solution on performance, service monitoring and proactive system tuning
- Provide stand-by and ad-hoc support at non-office hours
- Higher Diploma holder or above in Information Technology, Computer Studies, or related discipline in the IT field
- At least 3 years' experience in IT system support and administration with relevant working experience in F&B POS system support will be an advantage
- Good technical skill on Windows and mobile applications
- Sound experience in Apache and MYSQL sever
- Knowledge of application programming, web programming will be definitely an advantage
- Knowledge on CI/CD is a plus
- Good command in both spoken and written English and Chinese
- Willing to learn, strong responsibility, good interpersonal & communication skills
- Self-motivated, able to work independently under minimal supervision
- Strong troubleshooting and risk analysis skills with time management capability
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