Senior IT services Support Officer

• Monitor applications and systems within the team's scope.
• Analyze and resolve service requests and incidents reported by internal users.
• Provide ad-hoc project support to the IT team as needed.
• Engage directly in supporting core systems and applications within the Bank.
• Document events, issues, and their resolutions in logs, and create manuals.
• Manage various types of applications including IIS, Tomcat, and SQL.
• Analyze daily activities and explore opportunities for enhancing technical processes through automation, services, job scheduling, and monitoring.
• Facilitate direct communication between project managers, business owners, and local development teams in future projects.
• Maintain technical proficiency across a range of evolving technologies.
• Establish and maintain positive client relationships, providing updates with a proactive and positive attitude even in stressful situations.

• Master, Bachelor or high school degree (preferably IT oriented)
• A minimum 3+ years of working experience on similar
• Good organizational and communication skills, proactive, problem solving oriented
• Fluency in English both verbal and written
• Analytic skills

• Linux - Services configuration (apache tomcat, apache webserver; haproxy, my sql, postgres) ; Basic troubleshooting: reading logs for errors, telnet, netstat, services restart, how processes work;Administration: creating folders, permissions and ownership, basic movement trough file systems, download/upload files over sftp and ssh.

• Windows Server – basic troubleshooting of services, log analysis

• IIS web services – services configuration, management and troubleshooting

• SQL PL/SQL - executing of basic SQL queries (SELECT, UPDATE, INSERT...)

• PowerShell scripting

• Experience with following solutions preferred but not mandatory: Jasper reports administration; DMS - Alfresco administration; IBM web sphere administration; Centreon Monitoring Tool (Nagios, SNMP, NRPE)

UniCredit Bank