Customer Service Representative
Calero-MDSL
- Edinburgh
- Permanent
- Full-time
- Provide 1st line support via inbound phone calls, chats, email and tickets
- Maintain and resolve incidents and tickets daily
- Maintain a high quality of service on the phone and through email/chat
- Partner with the Service Operations Team on customer onboarding and escalations
- Mobile Device and Service Support experience desired
- Experience with Zendesk preferred
- Ability to utilize knowledge base to provide support to customers
- Proficient in Microsoft 365 (Word, Excel and Outlook)
- Attention to detail
- Agility to fast paced environment
- Ability to prioritize and manage multiple responsibilities
- Demonstrates a sense of urgency and ability to meet deadlines
- Japanese language (verbal and written) skill desired
- Excellent verbal, written, and non-verbal communication skills
- Lead by example by maintaining strong ethics, values, trust, and integrity
- High emotional intelligence and critical/forward thinking
- Action oriented, results driven, and ensures accountability
- Customer Focused
- Quality decision making
- Analytical skills
- Organizational skills and planning/priority setting
- Excellent ability to work collaboratively and confidentially with all levels in the organization
- Private Healthcare for you and your immediate family
- Gym Membership at Nuffield Health or equivalent
- Life Insurance (pay out being 4 times your salary)
- Competitive Paternity and Maternity Package
- Team Building Budget and Employee Events
- Office Drinks, Snacks, Coffee etc.
- Volunteer Day
- Flexible Bank Holiday Policy