New Claims Administrator
Serve Talent
- Manchester
- Permanent
- Full-time
- A competitive base salary based on your level of experience & qualifications.
- Contributory Company Pension.
- Life assurance x 4 annual basic salary.
- 25 days annual leave, plus bank holidays, with purchase/buy back options.
- Employee assistance programme to support your wellbeing.
- Flexible hybrid working (home and office)
- An inclusive and people centric place to work, a comfortable and professional working. environment and plenty of support to develop your career.
- Making initial contact with relevant parties on first notification of loss (FNOL), using empathy and sensitivity when required.
- Enquiring about the claim by gathering as much information as possible information on the matter, such as dates, times, location and events, extent and impact, plus other vital details to help progress the claim.
- Collate and record the information given to you on our system, including any evidence of the claim such as photographic details or statements from third parties.
- After validating new claims, allocate them to an appropriate adjuster and issue new claim acknowledgements in accordance with client SLAs.
- Be aware of any cost issues or claims which do not appear legitimate, escalating concerns to your team leader appropriately.
- Confidence in making first contact with the insured to gain information to help allocate the appropriate resource to the claim.
- Ability to adapt pace in times of surge.
- Good communication skills, written and verbal.
- Strong organisation skills, be able to use your initiative, set priorities and meet deadlines.
- Ability to work flexibly and w
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