Administrator
Spire Healthcare
- Reading
- Contract
- Full-time
- To provide day to day patient administration support within designated areas as required ensuring that daily tasks are completed to a high level of service both to internal and external customers
- To provide administration cover as required across the hospital including but not limited to outpatients, admissions, reception, wards and medical records in line with the ever changing business need
- To have responsibility for ensuring that the administration processes for providing consultants and staff with all relevant clinical correspondence and diagnostic results are delivered effectively and in a timely manner
- To support effective patient administration in SAP/ Hospital Management System to ensure completion of the patient pathway from referral to discharge including any admin associated processes to deliver referral management, waiting list management, pre-op and discharge
- To carry out administration in a timely manner that support the patient pathways pre and post consultation, by providing effective record keeping which ensure all patients are administered without delay and processed correctly.
- Ensure that data is collected in all parts of the patient pathway which aligns to the departmental KPI's eg, credit card, email, mobile number and GP details
- Attend regular departmental meetings and keep up to date on all hospital matters relating to patient administration.
- Comply with hospital policies and procedure ensuring that processes are compliant and delivered to the required regulatory and clinical standards required
- Excellent customer service skills and telephone skills
- Strong IT skills
- You must also have excellent interpersonal and verbal and written communication skills
- A team player with a can-do attitude
- Previous Administration experience is a must
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- 'Spire for you' reward platform - discount and cashback for over 1000 retailers
- Private medical insurance
- Life assurance
- Free DBS
- Free Car park
- Free Uniform
- We are extremely proud of our heritage in private healthcare and of our values as an organisation:
- Driving clinical excellence
- Doing the right thing
- Caring is our passion
- Keeping it simple
- Delivering on our promises
- Succeeding and celebrating together