Customer Support Representative - German Speaking (London Office)
OpenTable
- London
- Permanent
- Full-time
- Answer customer and employee calls, emails, chats, WhatsApp (and any future form of contact we may come up with)
- Provide outstanding service
- Know your limitations and when you should ask for assistance
- Own the resolution to the problem; don't leave the customer hanging
- Accurately and efficiently log all contacts in our CRM (Salesforce)
- You have an interest (or background) in the restaurant or hospitality industry (It's certainly not mandatory, but we do appreciate any proven experience)
- You start every single day with energy and enthusiasm (even if it takes a few cups of coffee to get there)
- You have the ability to know what's right for the customers and our company, and will lobby to ensure both needs are met - even if it means digging deep to find creative solutions
- You're the one your family and friends call when their electronics are acting up, or when they need help getting new devices set up
- Value your integrity, and respect the trust our customers place in OpenTable's products/ brands and would never lie to our clients just to make them happy
- You enjoy the flexibility and challenges that come with a script free environment
- You use your experience and personality to provide excellent service
- You are not only receptive to feedback, but you actively seek it, and look for ways to implement it
- Excellent communication skills, with a bias towards customer service
- You have Strong communication skills: active listening, writing/typing, informal communications
- Restaurant/ hospitality experience (or even just being a “foodie”) preferred
- You have 1+ year' experience providing customer support, by phone, email, chat, preferably in a software support environment
- Have experience using current Microsoft Windows and Apple operating systems
- You hold knowledge of iOS and Apple Hardware
- Vacation: you accrue 25 days a year or 33 days for our CSR Team
- One Celebration Day per calendar year
- Private Health & Dental and Life Insurances
- Employee Assistance Program (EAP)
- Pension Fund
- Gym Discount
- Bike2Work
- Season Loan Ticket
- Reimbursable eye tests and 100 GBP contribution towards VDU glasses only
- Perkbox & Booking.com business discounts