Onsite Support Engineer (Ivrea, GxP, 2nd Level Support)
D-ploy
- Torino Ivrea, Torino
- 30.000-45.000 € all'anno
- Tempo indeterminato
- Full time
- Maintain the integrity of all computer workstations and associated software within the organization
- Act as the main point of contact for employees who are experiencing computer issues
- Ongoing maintenance and future planning needs of the company's desktop infrastructure
- Monitor the performance of the company's desktop infrastructure and make suggestions for improving efficiency
- Evaluate applications and software patches for desktop applications to see if they will solve desktop issues
- Resolve software, hardware and device issues reported by the end users
- Installation, configuration and ongoing usability of desktop hardware and software
- IT support relating to technical issues involving Connect client
- Support services for Client standard technologies including basic troubleshooting of Exchange and adds/moves/changes for AD accounts
- Work with the project management team on PC builds and network equipment deployments
- Installation of packaged software and authorized 3rd party software
- Remote access solution (VPN) implementation and support
- Document and update the local client environment
- Escalate service issues when required
- Communication with customers/end users as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages
- Monitor network performance for availability, utilization and latency. Take the appropriate measures to resolve throughput issues, escalating to the support team as required
- Oversee the maintenance and tracking of assets
- Business Continuity & Disaster Recovery testing
- Advise and train staff on computer operations and software applications
- New staff on-boarding participation
- A strong understanding of Information Technology; trends, products and solutions
- At least 2 years of experience in a similar position in 1st and 2nd level IT Service Desk/Desktop Support
- Good knowledge of GxP
- Customer-focused with a passion and drive for customer satisfaction and delivering business values
- Friendly, supportive and flexible personality with quick learning ability
- Ability to work independently as well as willing to follow directions and best practices
- Great communication and interpersonal skills
- Good team player with planning and organizing skills
- ITIL certification is an advantage
- Fluent English and Italian both written and verbally are strongly required
- Broad range of activities, tasks, and projects
- Flexible working conditions
- Minimum 5 weeks of vacation
- Paid sick days
- Meal vouchers
- Vouchers (B-day voucher, wedding, and new born surprise)
- Contributions to wellness programs (multisport card)
- Fishing for Friends program – our referral program
- Refreshments in the D-ploy office
- Further development and professional advancement
- Friendly and international working environment
- Company-sponsored events
- Competitive salary and various benefits