Manager, Financial Systems
XPO Logistics
- Hyderabad, Telangana
- Permanent
- Full-time
- 15%- Provide system and customer support to users, collaboration with both internal IT and business stakeholders.
- 15% - Monitor system and application performance; troubleshoot and resolve escalated issues.
- 60% - Managing resource, planning tasks, process improvement planning.
- 10% - Document Processes and controls.
- Required Education/Experience:
- Bachelor's degree
- Desirable Education/Experience:
- 6 years of direct experience with Oracle E-Business Suite (EBS)
- 8 years of experience in IT solutions development
- Strong knowledge of the Procure-to-Pay and Order-to-Cash processes.
- Proven ability to apply understanding of the functionality of multiple transportation-related systems.
- Technical curiosity and the willingness to learn additional development tools and languages.
- Working knowledge of query tools (PL/SQL, Toad, SQL Plus)
- Demonstrated knowledge of the IT software development life cycle methodologies and processes
- Effective verbal and written communication to convey information, organizational skills for managing tasks, collaborate with teams, and stakeholders.
- Establish and foster relationships with Business Stakeholders and IT Service Providers.
- Work collaboratively with different clients, team members and other stakeholders across the company to achieve desired results.
- Having a keen eye for detail to identify potential operational inefficiencies, mitigate risks, and maintain quality standards.
- Contribute to creating a comprehensive IT roadmap of Infrastructure, Application and Security activities including definition of project objectives, prioritization, and implementation plans.
- Closely work with IT's Internal Audit team and SOX partner to ensure ITGCs and SOX compliance.
- Develop an
- d maintain disaster recovery and business continuity plans, conducting regular tests and updates to ensure readiness.
- Strong leadership skills to motivate teams, coordinating resources, make decisions, and guide the organization toward operational goals.
- Lead and mentor a team of IT professionals (onshore and offshore), providing guidance, training, and performance feedback to ensure optimal performance and professional growth.
- Stay updated with emerging technologies, trends, and best practices in IT operations, recommending and implementing improvements to enhance operational efficiency.
- A mindset focused on continuous improvement involves constantly seeking ways to enhance operational processes and outcomes.
- Maintain and expand on our outage, incidents, service requests and change ticket metrics, to ensure timely resolution of IT issues and minimize downtime.
- Monitor, report and document system and performance issues.
- Track identification of root cause analysis, conduct lessons learned and share lessons learnt after each high severity incident.
- Develop SLAs (service level agreements) and benchmark each system's availability relative to benchmark. Maintain escalation procedures and run books for systems to ensure timely resolution of incidents 24*7.