Coordinator, Norton Medical Group Access Center, Days
Norton Healthcare
- Louisville, KY
- Permanent
- Full-time
- Scheduling medical provider appointments for patients within medical primary care and specialty offices
- Scheduling appropriately based upon clinical protocols, availability, and payor source
- Acting as a liaison between patients and physician offices
- Ability to function in an environment which requires teamwork and flexibility to provide quality patient care
- Managing appointment requests from both phone calls (inbound and outbound) and electronic requests
- Supporting physician offices through management of designated work-queues
- Ability to perform in a high-volume setting, directly interacting with and addressing customer needs
- One year customer service experience with external and/or internal customers
- Bi-lingual in Spanish & English speaking preferred
- One year experience in a medical office