OXBO Restaurant General Manager
Hilton
- Woking, Surrey
- Permanent
- Full-time
- Competitive Salary
- Uniform provided and laundered
- Free and healthy meals when on duty
- Grow your Career
- Personal Development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (
- Team Member Referral Program
- High street discounts: with Perks at Work
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
- Discounted dental and health cover
- Modern and inclusive Team Member’s areas
- Travel -We encourage where possible to embrace green travel to work as a powerful way to make a positive impact on the environment and your community, you can opt for biking, walking, carpooling, or using public transportation to reduce your carbon footprint, ease traffic congestion, and promote a healthier lifestyle. By choosing sustainable commuting options, you not only contribute to a greener planet but also inspire others to join in creating a more eco-conscious and vibrant community.
- Free parking for management roles
- Maintain an effective restaurant service with an emphasis on high quality, efficient service.
- Check that Guest service standards are set, implemented and monitored, and continuously evaluated
- Set-up of the outlet in accordance with the pre-determined standards of the operation
- Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and
- conduct staff training sessions accordingly
- Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and
- presented, and how Bar personnel are trained to possesses this knowledge and the application of it
- Ensure compliance with and the proper training of Team Members so that all Company Health and Safety, and Fire
- Regulations and procedures are understand and applied
- Ensure all Team Members are impeccably presented and adhere to the correct uniform standards
- Evaluate the performance of the Team ensuring the highest standards of service are given at all times
- Ensure all Team Members receive an annual and interim appraisal and any other appropriate performance feedback in a
- timely manner
- Ensure all staff members have a Personal Development Plan that details and actively encourages use of Hilton University and the Hotel training Calendar
- Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance
- Procedures
- Adhere to the Company disciplinary policy when necessary
- Ensure an appropriate delegation structure is in place and shared amongst the senior team in your absence
- Complete all necessary administration in accordance with Company procedures relating to all staff members
- Produce effective revenue forecasting, as per timelines, and communicate forecasts to the Food and Beverage office
- Maximize revenue and increase average spend per person through upselling, high customer service standards, effective
- training and motivational techniques
- Work with Food and Beverage Cost Control to ensure stock takes are carried out in a timely manner and to ensure food and beverage cost control targets are maintained
- Meeting guest satisfaction targets
- Meeting TM Engagement targets
- Accountable for monthly stock takes
- Keep developing OXBO product with the head chef and have a keen interest in local authentic food plus wines and champagne.
- Develops new marketing ideas and concepts with Marketing team
- Maintain relationships with regular guests, VIPs, influencers and key people in the industry
- Other duties requested by management
- Customer Service experience in supervisory or above capacity
- Dynamic, energetic and flexible
- Excellent leadership, interpersonal and communication skills
- Passionate to deliver extraordinary dining and drinking experiences
- An ability to listen and respond to demanding Guest needs
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Committed to delivering high levels of customer service
- Ability to work under pressure
- Flexibility to respond to a range of different work situations
- Previous experience in similar role
- Passion for delivering exceptional levels of Guest service