Technical Support Engineer
Monroe Consulting
- Davao City
- Permanent
- Full-time
- Provide telephone-based support to end users on network, internet and software related issues.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problem.
- Interface between internal operation and customer to resolve daily requirement and problem.
- Identify, research and resolve technical problems based on pre-established guideline & documents.
- Track & monitor issue raised to ensure timely resolution.
- Identify pattern of failures and symptoms of underlying issues.
- Work with network and system engineers in problem resolution.
- Work in a team to achieve the required KPI & SLA.
- Davao-based
- Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Engineering (Computer/Telecommunication), Computer Science/Information Technology or any relevant courses.
- Excellent command of English in written and verbal is a MUST.
- Strong understanding of networking protocols such as TCP/IP, DHCP, DNS.
- Familiarity with network technologies such as Virtual Private Network (VPN), Internal Security and DDoS Protection.
- Knowledge in Postfix, VMware and windows Servers would be value added.
- Willing to work in shift working hours and on a 24/7 call center environment.
- Candidate with CCNA, JNCIA or other relevant network centric certification will be considered first
- Self-motivated and team oriented.
- Demonstrates ability to learn quickly and adapt to rapid changing environment.
- Fresh graduate from networking/computer science background are encouraged to apply.