Enterprise & Banking Applications Support Senior Officer

• Provide technical support for enterprise and banking applications, ensuring their smooth operation and availability.
• Monitor application performance and address any issues or incidents promptly.
• Troubleshoot and resolve application-related problems and errors.
• Coordinate with internal teams, vendors, and external partners to resolve complex issues and ensure effective resolution of incidents.
• Participate in system upgrades, migrations, and testing activities.
• Maintain and update application documentation, including configuration details, troubleshooting guides, and knowledge base articles.
• Collaborate with cross-functional teams to analyze and understand user requirements for application enhancement and customization.
• Contribute to continuous improvement initiatives and recommend process enhancements to optimize support operations.

• Bachelor’s degree in engineering, Computer Science or its equivalent.

• 3+ years of relevant experience in Banking applications in Banking Sectors or telecom.

• Operating system fundamentals (Linux, AIX, Windows)
• DBs Basics (Oracle,Ms SQL,DB2)
• Java development
• Knowledge in application servers (Websphere, weblogic, IIS)

• Problem management and incident management skills
• Knowledge in Oracle applications CRM, ESB etc

SSC Egypt