Benchmark & Auditing Specialist, Amazon Customer Excellence System (ACES)
Amazon
- São Paulo - SP
- Permanente
- Período integral
- Drive excellence programs and create global benchmarks
- Support setting and achieving Best at Amazon benchmark rates
- Define, implement, measure and improve standard work processes that will drive customer experience and performance improvement within our delivery station network
- Lead an audit mechanism to ensure that work standards are being adhered to across the AMZL networkA day in the life
You will:
- Work with teams across Amazon, including ops, finance, supply chain, tech, etc.
- Manage a complex set of deliverables, including making sure that all stakeholders are kept up-to-dateAbout the team
Amazon Logistics (AMZL) is Amazon's "Last Mile" delivery service, responsible for delivering packages and smiles to homes and businesses across the planet. Within AMZL Brazil, the Amazon Customer Excellence System (ACES) team leads the way in driving the benchmarking, standardization and continuous improvement of processes within our delivery station network. We are accountable for quality, productivity, metrics, and the information that supports mission-critical decisions. We will raise the bar on customer experience while lowering costs and supporting our rapid growth.We are open to hiring candidates to work out of one of the following locations:Sao Paulo, SP, BRABASIC QUALIFICATIONS- Bachelor's Degree in Engineering, Manufacturing or related industry experience
- Prior work experience as a Process Engineer, Operations Auditor, or Continuous Improvement Specialist
- Experience using data and metrics to drive improvements
- Lean Six Sigma Certification
- Experience with complex operational process and performance improvement projects
- Excellent verbal and written communication skills (English and Portuguese)PREFERRED QUALIFICATIONS- Prior experience documenting and communicating complex cross-functional projects to business stakeholders
- Project Management Professional certification a plus
- Six Sigma Black Belt a plus
- Prior experience in the logistics industryOur inclusive culture empowers Amazonians to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you would like to request an accommodation for the interview or onboarding process, please let our team know and we will connect you to our accommodation team.