Employment Advisor - Restart
Maximus
- Nottingham
- £26,000-29,000 per year
- Permanent
- Full-time
You will develop strong relationships by encouraging, motivating and challenging your customers to fulfil their potential, whilst ensuring you meet your own job specific targets.Salary Range:Non-London = £26,000 - £29,000London = £28,600 - £32,600
- Meet personal performance targets and Key Performance Indicators
- Manage a caseload of customers using a variety of coaching strategies, ensuring the are prepared for interviews and job searching
- Undertake in-depth assessments using a suite of tools to fully understand a customer's circumstances, preferences and holistic barriers to progression
- Co-produce personalised tailored SMART action plans with sequenced interventions and development opportunities
- Use an integration framework of local specialist services to obtain support to address specific issues (e.g. substance misuse, anger management, debt advice, health and vocational training)
- Identify the specific recruitment needs of each employer and undertake tailored pre-screens and group assessments
- Co-produce effective in-work support plans with participants and employers
- Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service
- Fully comply with company policies including those for personal data security, safeguarding and health & safety
- Work from local hubs and community outreach locations (sometimes alongside other services e.g. housing, health and primary care centres) to increase service accessibility.
- Customer focussed with a strong commitment to customer care
- A strong team player with a positive and flexible approach to work and colleagues
- Previous Experience of working in a fast paced, target driven environment
- Previous Experience of delivering services to meet contractual and quality standards
- Fully IT literate in using a range of Microsoft Office programmes to include 365 products and modern digital technologies, i.e. Microsoft Teams/Zoom/Google
- Strong communicator - demonstrating an ability to listen, question and build relationships
- Demonstrable creative problem solving skills and a positive approach to challenging and overcoming any barriers
- Demonstrable ability to plan and organise workload to meet required targets and deadlines
- Prior experience of working in a similar role in the Welfare to Work sector is desirable
- Knowledge of the employability industry is desirable
- Previous experience of working in a Recruitment Background is desirable