IT Support

• Serve as the first point of contact for IT-related inquiries and issues from end-users via phone, email, or in-person, providing timely and courteous assistance
• Diagnosing and resolving hardware, software, network, and other IT-related problems, utilizing effective problem-solving techniques and technical expertise
• Log and track support tickets using an IT service management system, ensuring all incidents are documented, categorized, and prioritized correctly
• Offer guidance and training to end-users on software applications, hardware usage, and best practices to enhance their computer literacy and productivity
• Perform routine maintenance tasks, such as software updates, patches, and system backups, to ensure the stability and security of the IT infrastructure
• Install, configure, and deploy hardware devices, software applications, and peripherals for end-users as required
• Identify opportunities to enhance IT support processes and propose improvements to optimize user experience and IT operations.

• Bachelor's degree in Information Technology, Computer Science, or a related field
• Minimum 3 years of experience as an IT Support Specialist or a similar IT support role. Experience in Financial Services or Banking is preferred
• Strong technical knowledge of desktops, laptops, and Microsoft products (Microsoft Teams, Azure, Microsoft Intune, etc)
• Familiarity with network technologies, including TCP/IP, DNS, DHCP, and VPN
• Excellent problem-solving and analytical skills to diagnose and resolve technical issues
• Effective communication and interpersonal skills, with the ability to explain technical concepts to non-technical users
• Adaptability to work in a fast-paced and dynamic IT environment
• A proactive and enthusiastic attitude towards learning and staying up-to-date with IT industry trends

• Supportive teammates
• Health insurance benefits
• Self development activities that support careers
• Broaden your knowledge in financial investment

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