Systems Administrator
Wiser Solutions
- British Columbia
- $80,000-95,000 per year
- Permanent
- Full-time
- Expertise with Firewalls/Network Switches/Access Points (Meraki Preferably)
- Familiarity with Active Directory, OneLogin IAM, SharePoint, M365 licensing and administration
- Ability to administer/support Windows Server (201x,202x)
- AWS/Azure administration experience
- Windows Powershell, Python or other automation scripting tools experience an asset
- Experience with endpoint security
- Ticket creation, fulfilment, escalation and solution follow up to ensure quality of service
- Ability to configure, maintain and improve processes for end user satisfaction
- Experience with Windows and Mac Desktops/Laptops
- Experience with Intune/Autopilot and JAMF; Image building and automation desireable
- A solid understanding of Microsoft Office products
- Familiarity with Slack, Teams, Zoom and Boardroom Teleconferencing equipment
- Familiarity with ITIL processes and Service Desk best practices
- Experience working with software systems such as JIRA, NinjaOne, Cherwell, ServiceNow etc.
- A professional demeanor with end users and developers
- Adherence to strict SLAs ensuring the best customer service for the Wiser community
- Ensure documentation is updated as required
- SQL Server experience an asset
- Ability to administer Linux an asset
- This position may require being on call rotation to address critical production application issues outside of normal working hours.
- Bachelor’s degree in computer science or information Technology; or relevant work experience
- 7+ years of relevant support and administration experience
- 2+ years in a senior administrative position
- Progressive certifications related to role a nice to have:
- Cisco/Meraki – CNSS, ECMS, CCNA, CCNP
- Microsoft Support Certifications (Windows/Server, Microsoft 365, Azure/AD)
- CompTIA A+
- Excellent communication skills with the ability to assist users who has a varying amount of technical expertise
- Strong command of the English language