WFM Real Time Analyst

The Foschini Group

Western Cape
Permanent
Full-time

30 days ago

Job Description:Who we are is because of our people. We invest in them because they make us better. We value our people, putting our customer's first, working fast and smart and doing the right thing. TFG is a diverse, multi- faceted retail lifestyle group, woven into the lives of millions. We exist to genuinely be a part of our customer's lives and we are passionate about inspiring our customers to live their best lives. Our vision is to create the most remarkable omnichannel experiences for our customers.WFM department & HR Analytics we are part on the shared services I HR, we look after all stores employees of all TFG group brands, Distribution centres, Financial Services and the bash team.
A Workforce Management Real Time Analyst is accountable to interpret, analyze and assess the workforce processes and metrics for Operations in short term to real time basis. WFM RTA is responsible on hands on and real time suggesting, implementing, and monitoring a range of human resource initiatives to support and achieve the desired business outcomes. This role is an Operational day-to-day focus and also considering for Vela in future.Key Responsibilities:

Responsible for a multiple portfolio of store staff short term and real time scheduling needs, clocks and business requirements monitoring and in which the incumbent needs to manages and checks that stores receive optimal and efficient staff schedules in line with cost and budgets and customer experience/retail operational requirements, constantly communicate with the business managers and update the schedules for short term people and business needs changes.
Reporting - Unpaid Grace impact on employees pay, OT1.5, OT2 & OT2TAFW impact on the business on a weekly basis to identify problems stores, areas, regions or brands | Budget VS Cost VS Actuals weekly.
Timesheets - real time reporting, UAR and Schedule Adherence.
Schedules - inputs to scheduling (trading hours, skills, keyholders) & trends identified which will need to be provided to WFM Scheduling Analyst
Feedback - provide feedback to WFM Analyst based on findings
Provides line manager/user support and query management related to WFM in real time
Systems Support and maintenance - Real Time and Monitoring incident logging and product support calls and managing background jobs (adding/creating jobs for stores automated processes, checking systems parameters)
Responsible for real time reporting/monitoring and tracking of WFM compliance, Real time and short-term adherence and trends analysis.
WFM's first response team in real time and monitoring stores clocks

Qualifications and Experience:

A relevant tertiary qualification in Math, BSC, Bcom Stats or IT
Minimum of 1 + years' experience in a similar role
WFM (scheduling, forecasting & real time)
MS office - Database analysis and problem solving
Aspect (Alvaria) , Genesis, Day force, Kronos, Total IX.

Skills:

Review and Reporting
Managing Change
Business Case Contribution
Business Process Modeling (BPM)
Enterprise Readiness Assessment
Perform Gap Analysis
Human resources systems and tools
Presentation Creation
Spreadsheet Expertise
Employee Relations
Learning Solutions Development

Behaviours:

Applies market and business insights in order to drive organisational objectives
Effectively works with others to achieve shared goals
Thinks and plans strategically, focusing on the long-term goals and objectives of the organisation
Understands and navigates dynamics created by processes, systems, and people
Quickly adapts and acquires new knowledge, skills, and competencies in a rapidly changing environment
Interprets and simplifies complex and contradictory information when resolving organisational problems
Sets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable results

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.

The Foschini Group

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