Systems Administrators
Peyton Resource Group
- Sandy Springs, GA
- Permanent
- Full-time
- Demonstrates professionalism aver the phone and & person;consistently high customer satisfaction;practices binary exclusion;consistently follows departmental & company processes;follows documentation processes in Atlas & IT Glue.
- Desktop Troubleshooting, software management, and desktop printer management.
- AD Administration, including user account management, password resets, assigning users to groups.
- Virtual Desktop Management
- Administration of Microsoft Portals & Troubleshooting. Including License Management & Account Management
- Knowledge of Day-to-Day Security Best Practices [i.E., Password sharing, 2FA, a nit spam, endpoint security]
- Demonstrates Understanding of Group Policy.
- Circuit Troubleshooting & ISP Engagement;Comfortable with RMA Initiation;Demonstrates understanding of physical networking.
- Virtual Desktop Management Using Documented Instructions. Can Power cycle VMs in at Least 1 Platform (DaaS, vCloud, vCenter)
- Anti-Virus Use;DUO MFA New User Best Practices;Security Awareness Training
- Run Documented scripts from NCentral's Automation Manager
- Configuration of Switch & Access Point;Configuration of VPN on PC;Create Visio Network Diagram.
- Virtual Desktop Administration: Hot swapping RAM, Adding CPUs, Data Storage in at Least 1 Platform.
- 365 License Troubleshooting;Azure AD Connect Management;Administration Portal Troubleshooting: Intermediate.
- Drive Troubleshooting & Management
- Security Awareness Training: Creating New Campaigns
- Troubleshooting of Physical PBX Systems;Basic Troubleshooting of Hosted PBX Systems;User Account Management.
- Modify DNS Record (Internal/External)
- Good customer service skills
- Strong interpersonal skills and a willingness to work with others
- Ability to work through a variety of methods including mail, Microsoft Teams, telephone, and face-to-face
- Excellent verbal & written communication skills
- Strong analytical, evaluative, and problem-solving abilities with ability to multitask in fast-paced environment
- Ability to learn and willingness to take on more complex tasks
- Ability to diligently create and maintain clear and concise documentation
- Ability to clearly relay technical data to non-technical individuals
- Proven ability to work successfully with limited supervision
- Experience with ticketing systems a strong plus!
- 3-5 years experience providing end-user desktop support and infrastructure systems management
- Microsoft Edge Devices - Install and support Windows 10/11 OS including command line and client support
- Microsoft Server/Cloud - Hands on experience with Windows Server 2012/2016/2019 and Microsoft 365
- Active Directory administration
- Mobile Devices - Install and configure supported iOS and Android devices
- Software - Install and support computer and mobile device software issues including Office 2016/2019/365 suite and line of business applications and work with vendor support.
- Hardware - Install and support physical components of hardware and work with vendor support.
- Network- Basic understanding of TCP/IP protocols and various networking devices.
- Security- Install and support common Anti-Virus and Endpoint Threat Detection software. Basic awareness of security threats and incident response.
- Spam Filtering- Familiarity with usage and basic support
- Backup Systems - Basic support and troubleshooting
- Familiarity with MFA/SSO/Web Security
- Proficiency supporting Mac computers a plus!
- Technology related Bachelor's or Associates degree, or related IT experience
- Industry relevant certifications such as: CompTIA A+, CompTIA Network+ a plus I