Dynamics Business Central Support Team Leader
BCN Group
- Manchester
- Permanent
- Full-time
- The opportunity to shape your own future with industry leading training and development and access to our BCN Academy
- Competitive salary and the ability to progress
- 23 days holiday increasing with length of service and the option to buy additional leave
- Hybrid working
- Birthday off
- Company pension scheme
- 2 paid leave days per annum to volunteer and support your local community
- Health cash plan with free access to a confidential Employee Assistance Programme (EAP) supporting bereavement, financial, health and wellbeing, and much more
- Life assurance
- Cycle to work scheme, electric vehicle scheme, tech scheme and retail discounts
- State-of-the-art office with free parking
- Free 24-hour on-site gym (Manchester and Leeds)
- Long service gifts to celebrate the milestones
- Beer Fridays, end of month pizza, pool tables (with cross office tournaments if you fancy your chances!), dress down every day, social events such as Summer BBQ, plus more!
- Manage priorities in a fast-changing environment.
- Dynamically shift between a management/team lead position, and also a senior hands-on customer support position.
- Act as a point of escalation for service tickets requiring enhanced management and consideration.
- Support, co-ordinate and mentor your team with passion for developing others and encouraging progression.
- Develop the service offering and contribute to best practice escalation processes.
- Have excellent customer facing and communication skills and be able to manage customer engagements effectively.
- Participate in ‘handover’ activities when customers come onboard in support.
- A real sense of responsibility. Have a ‘take-charge’ attitude and exceptional professional pride.
- Have excellent time management skills and ability to meet tight deadlines.
- 3+ years’ experience supporting all versions of Dynamics NAV/Business Central, ideally from NAV 2009 to BC SaaS.
- Good working knowledge of all Dynamics NAV/BC application areas.
- Proven track record managing a ticket stack.
- Strong understanding of the MS Office Suite.
- Experience in a team leadership role will be desirable.
- No CAL/AL development skills required.
- Basic report layout design skills desirable.
- A working knowledge of Warehousing operations is desirable.
- A working knowledge of Manufacturing is a plus.
- Any accounting experience / qualification is highly desirable.
- MB800 Certified desirable.