Collections Specialist
Pentland Brands
- USA
- $30.00-34.00 per hour
- Permanent
- Full-time
- Success is a team game
- With clarity and courage
- Better as standard
- In good conscience
- Establish and maintain effective and cooperative working relationships with internal and external customers and co-workers.
- Actively work collecting on assigned customers to meet department aging and cash flow goals.
- Partner with Customer Service and Sales to research customer disputes and deductions.
- Ability to access and utilize information about open invoices, claims, and payments on customer portals.
- Research open and closed invoices and payments to reconcile customers' accounts.
- Superior communication skills, both written and verbal, to clearly and concisely provide thorough accurate answers to internal and external customers and leadership.
- Collection calls and/or emails in a fast-paced, high volume, goal orientated Credit Department.
- Providing excellent customer service regarding credit & collection issues to internal and external partners.
- Responsible for monitoring past due balances and maintaining current status of assigned accounts through collection efforts.
- Ensure all invoices are properly transmitted to customers via the required method (email, mail, or EDI) and retransmit as needed.
- Prepare thorough collection notes regarding past due balances for the monthly aging review.
- Maintain application of matching open credits and debits on customers' accounts.
- Research and resolve customer deductions within the same month.
- Throughout each day, review held orders to release as appropriate and resolve issues that cause the hold.
- Partner with the cross functional teams for overall success of the department.
- Additional ad hoc tasks as required.
- 5+ years' experience in high volume business to business credit & collections.
- SAP experience preferred.
- Preferred experience using customers' portals (i.e. Walmart, Costco, Target, Amazon, etc.).
- Excellent verbal and written communication skills.
- Proficiency in Microsoft, including Excel and Outlook.
- Strong attention to detail and results orientated.
- Determined and focused, need to investigate and dig to find the real root causes of issues and provide solution.
- Ability to prioritize and manage multiple responsibilities seeing all of them through to completion.
- Agility, must be nimble and navigate shifting priorities in a dynamic environment.
- Confident and professional.
- Proactive, exceptionally well organized, and able to prioritize and multi-task adding value to Pentland.
- Able to liaise, influence, and build relationships with internal and external partners of all levels.
- Dedicated to maintaining high standards.