Senior Manager: Warehouse and Operations - Logistics - R500K - R400K

• Provide leadership to all facets of fulfilment centre operations and ensure products are correctly received, put-away, stored, correctly picked, packaged, labelled, and shipped out to customers in a timely & cost-effective manner.
• Evaluate and develop operational policies and procedures to ensure the most efficient and effective processing of delivery orders; control of damages, picking errors and mispack; short packs; and excellence in customer service levels.
• Develop and roll-out fulfilment centres in new markets and/or regions, cross-docks, and last mile logistics stations to ensure excellent customer service levels are maintained.
• Ensure cross-docks, micro distribution centres and last mile logistics stations operate in an efficient and cost-effective manner.
• Develop, measure, track and achieve performance goals, objectives and KPIs such as OTIF, OOS and Line Fill (%), SLA Adherence, etc.
• Develop productivity & accuracy standards and follow-up to ensure acceptable quality control standards are met.
• Ensure that those safe work practices are followed to support a safe work environment.
• Ensure communication and teamwork among staff members to aid in the Maximize the capabilities of Warehouse Management System.
• Accomplishment of the business objectives.
• Analyze projected sales/deliveries and plan for adequate staffing and equipment.
• Ensure that facility technical needs are adequately monitored, and equipment is maintained.
• Drive continuous improvement by analyzing and making improvement recommendations to established processes and procedures.
• Drive continuous improvement in accuracy and customer service and quality levels.
• Develop and maintain inventory/security controls to prevent shrinkage and shortages.
• Enforce compliance with all governmental laws and statutory requirements.
• Responsible formulating and controlling expense budget.
• Report expenses in an accurate and timely manner.
• Recommend and cost justify any CAPEX.
• Ensure the organizational structure and human capital are aligned with strategic objectives of the business.
• Provide leadership to the recruitment and training of staff.
• Develop people through coaching, counselling, and motivating associates to attain optimum performance, productivity levels, and staff morale.
• Conduct monthly performance reviews for direct reports and ensure staff performance reviews are conducted.
• Ensure that all Company and HR policies and practices are communicated to staff and practiced.
• Ensure that staff are trained on safe work practices.

• A four-year degree from a recognized University in Industrial Engineering or any other relevant qualification.
• 5-8 years' experience and/or working knowledge of logistics systems and processes, productivity standards, and technology.
• Demonstrated practice of exemplary leadership skills, i.e., ability to manage people, delegate, train and motivate people at all levels.
• Fluency in English and ability to communicate clearly and firmly.
• Executive presence and an ability to confidently interact at with senior managers, executives, and directors.
• Ability to work in a fast-paced environment and prioritize appropriately.
• Excellent analytical and problem-solving skills.
• Effective organizational skills.
• Sense of urgency required to work in a deadline driven environment.
• Computer literate (PC and Warehouse Management Systems).
• Knowledge of Lean Operations, Six Sigma and 5S.
• A clean criminal record is mandatory.
• Minimum 5 years' experience in warehouse management, e-commerce fulfilment and last-mile logistics.
• Solid experience and a deep understanding of logistics, e-commerce, retail, fashion, and technology sectors.
• A proven track record in building sales departments and an ability close on deals.
• High level of written, verbal and interpersonal skills.
• Demonstrated ability to build strong working relationships with business partners. and key stakeholders and the ability to work under pressure in a cross functional organization.
• Ability to communicate and articulate issues clearly.
• MS Office, Google Suite.
• Warehouse Management Systems (WMS).
• You may need to lift and move products that weigh up to 30kg.
• You may need to be able to lift, bend, twist, kneel and crouch.
• You may be required to sit and/or stand and/or walk for a long time, this could be more than 8 hours per shift.
• You must be able to follow safety, and quality standards.

• Salary: R400K/yr - R500K/yr, salary negotiable

• Salary: negotiable.
• Our client is offering a highly competitive salary for this role based on experience.
• Apply for this role today, contact Shannon Thomson and Jamie-lee McCallum at RPO Recruitment or on LinkedIn
• You can also visit the RPO Recruitment website:

RPO Recruitment