Supervisor, Office
Saddle Creek Logistics
- Newnan, GA
- Permanent
- Full-time
- Responsible for leading a team of associates to achieve a variety of goals including productivity, problem resolution, outstanding customer service, employee relations (motivation and development), and maintaining a safe work environment.
- Coordinates and directs administrative support functions for the facility and customer.
- Arrange loads for dispatch and make necessary system updates in accordance with departmental policies.
- Ensure accurate and timely reporting to the customer.
- Ensure accurate and timely communication to the carriers/brokers.
- Collaborate with the operations manager in daily load planning.
- Process customer orders in a timely and accurate manner according to customer requests.
- Ensure appropriate CSR staffing for all shifts is met.
- Must become a systems super user and drive efficiencies through systemic improvements.
- Interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and Corrective Action; addressing complaints and resolving problems.
- Understands and communicates company, division, and department procedures and requirements.
- Understands and interprets customer requirements and provides appropriate training, reports, and/or service.
- Coordinates all special projects and acts as a liaison between the customer and Saddle Creek personnel.
- Solicit feedback and modify actions as appropriate to continually focus on improvements of his/her processes in order to ensure the customer’s needs are met for high-quality, cost effective logistics services.
- Extensive contact with the customer as well as vendors and will need to communicate verbally and in writing with a professional and positive attitude.
- Effectively utilizes SCC’s and customer software systems
- Ensure exceptional customer service key performance indicators
- Maintain a clean, professional, and safe working environment by meeting or exceeding SCLS corporate safety goals
- Promote constant and measurable improvement; teach and enforce SCLS’ Quality Policy at all times
- Effectively communicate SCLS goals, expectations, areas for improvement, and successes to associates
- Conduct annual performance reviews for all staff within the department
- Associate’s degree and at least four (4) years of supervisory experience OR High School Diploma/GED (required) and at least six (6) years of supervisory experience. All supervisory experience is ideally performed in an office or warehouse environment.
- Intermediate proficiency in Microsoft Office (Word, Excel, PowerPoint), internet, web-based, and job-specific software applications
- Demonstrated leadership skills to influence department and implement and manage change
- Ability to develop and use collaborative relationships to accomplish work goals by listening, sharing ideas, and appreciating others’ efforts
- Identify and understand issues, problems and opportunities; possess solid judgment, problem-solving, and decision-making skills
- Ability to function in a high-stress environment while focusing on the operational goals
- Ability to plan, organize and manage multiple projects and set priorities
- Ability to build a cohesive team that exemplifies SCLS’ values and operates to support SCLS’ mission statement
- A bachelor’s degree and at least two (2) years of supervisory experience in a warehouse environment.
- Lean Six Sigma and/or continuous improvement training and experience