Location: BangaloreAbout UsSapiens International Corporation (NASDAQ and TASE: SPNS) is a leading global provider of software solutions for the insurance industry, with a growing presence in the financial services sector. We offer integrated core software solutions and business services, and a full digital suite for the property and casualty/general insurance; life, pension, and annuities; and reinsurance markets. Sapiens also services the workers' compensation and financial and compliance markets.Our portfolio includes policy administration, billing, and claims; underwriting, illustration and electronic application; reinsurance and decision management software. Sapiens' digital platform features customer and agent portals, and a business intelligence platform. With a 40-year track record of delivering to more than 650 organizations, Sapiens' team of over 5,300 employees operates through our fully-owned subsidiaries in North America, the United Kingdom, EMEA, and Asia Pacific. For more information: .Roles and Responsibilities· Configuration of Devices / Applications / Servers on Monitoring Tools such as, Whatsup Gold, Dynatrace, DataDog, Azure Monitoring, SolarWinds, Prometheus, Grafana· Integration of Monitoring tools with Ticketing tools such as ServiceNow.· Understanding about microservice base application and setup the monitoring through Azure insight or Dynatrace and Datadog· Good Python, PowerShell, Terraform knowledge is a must is good to automate the manual task or develop plugin based on business requirement.· Cloud Knowledge AWS and Azure.· Good knowledge of Dynatrace and datadog to setup full stack monitoring.· Level 2/3 troubleshooting of enterprise monitoring infrastructure for any issues related to monitoring including false positives, connectivity issues from monitoring server to device being monitored etc.· Gather metrics and data points on operation performance to be shared with technical support staff, business analysts and leadership team; recommend opportunities for improvement.· Identify improvement opportunities and drive automation.· Identify opportunities to consolidate and to optimize tools.· Develop, customize, and manage dashboard on POWER BI / MS Excel· Lead project discussions with Technical Architects, Engineers and Vendors.· On-call support for tools, dashboard availability and for any critical issue troubleshooting.Basic Qualifications· Requires a University Degree or equivalent· 5-6 years overall work experience in IT/ Technical Operations organizations in supporting worldwide enterprise infrastructure, systems, and applications.· 4+ years of experience in Tools or Automation domain.· Experience of monitoring servers, application, and components from different cloud providers like AWS, Azure etc.· Experience in building reports, for example: Availability, performance, and capacity reports.· Experience and understanding of Project Management Methodologies.· Experience in troubleshooting enterprise incidents/outages using monitoring tools to provide feedback to service owners regarding abnormal trends in monitoring like high response time, latency in DB query time etc.· Working experience in a global environment with teams located in multiple regions.· Degree in the field of computer science, engineering, information systems or equivalent.· IT certification (ITIL) or equivalent is preferable.Required/Desired Skills:· Technical Support experience of 4+ years preferably in Enterprise Monitoring Environment.· Windows/Unix/Linux working environment and shell scripting for troubleshooting purpose.· Strong background in scripting and automation.· Knowledge of at least one scripting language (Ex: Perl, PHP, Python and JavaScript).· Knowledge of database design and PL/SQL scripting.· Adaptability of new monitoring tools and platform.· Good experience on POWER BI, MS Excel, formula, pivot tables and chart creation.· Good presentation and communication skills (both verbal and written).· Strong interpersonal skills and ability to collaborate with cross functional teams.· Strong organizational, problem solving and analytical skills.
