Part-Time Rental Agent
Johnsons Cars
- Solihull, West Midlands
- Permanent
- Part-time
- To support the rental team leader in overseeing the smooth running of the rental desk;
- Ensure all reservations, bookings and enquiries are handled promptly and efficiently;
- To meet and exceed customer requirements;
- Help check in and check out vehicles as and when required
- To help with deliveries and collections of vehicles
- Ensure all service level agreements are met;
- Manage damage process;
- Vehicle status management/weekly audit of vehicles;
- Accurate record keeping especially insurance records;
- Administration of maintenance on all vehicles;
- Timely reporting of damage/accident notifications to VWFS and action repairs in conjunction with relevant insurer;
- Ensure strict adherence to all the terms, conditions and standards of the VWFS Rent-A-Car programme;
- Any other tasks required, as commensurate with the role;
- To maintain personal awareness of the company quality policies and procedures and at all times comply with the general and company procedures described within the relevant operational manuals.
- Experience of working to service levels and quality measures
- Experience of rental operating systems, desirable
- Must hold a full clean UK driving licence
- Excellent communication skills, with the ability to develop and maintain strong relationships with customers, internal departments and stakeholders
- Ability to acquire and put into practice new knowledge and skills, developed through on the job training
- Ability to work under pressure in a fast-moving environment
- Have a strong customer service ethic with great people skills
- Must be able to prioritise and manage your work load independently
- Be positive and have a sales focused attitude
- Be reliable and flexible