Application Support Analyst – Addlestone, Surrey
Crimson
- Addlestone, Surrey
- £32,000-40,000 per year
- Permanent
- Full-time
- Experience in application support, IT support, or a similar role.
- Provide second and third-level support for our application systems, ensuring issues and service requests are resolved in a timely and effective manner.
- Work closely with the development team to troubleshoot and resolve complex issues, and implement long-term solutions to prevent future problems.
- Monitor application performance, identify potential improvements, and collaborate with the IT team to implement enhancements.
- Develop and maintain documentation for system configurations, processes, and service records.
- Conduct regular system audits and participate in the planning and execution of application upgrades and maintenance.
- Assist in training users on new features and functionalities, ensuring they are equipped to use our systems effectively.
- Knowledge of Coins would be advantageous but not essential
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