International Banking Account Representative (Japanese Speaking)
Central Pacific Bank
- Honolulu, HI
- Permanent
- Full-time
- Position performs fundamental operational tasks such as: account openings, handling all types of consumer and business deposit and loan products, handles all aspects of secured and unsecured consumer loan and personal lines of credit applications; new or renewal of CDs, issues cashiers' checks, prepares wire transaction forms, prepares loan applications and performs other banking related functions. Above functions may include discussing and interacting with customers as part of Mass Market sales as well as support of the International Banking Officer.
- Position may have emphasis on customer service functions handling incoming email/ telephone calls from internal/external customers, according to established Call Center standards in a professional manner, and taking follow-up action as necessary. Required to periodically provide same service to Japanese customers as branch personal bankers. Assists Client Property Payment Service (CPPS) function by helping to manage bill payments and the service contracts initiation.
- In addition, manages and assists in the administrative duties and tasks for the group.
- Grow Mass Market portfolio with safe and profitable opportunities from existing and new clients and sources. Continually work to move these customers into HVC compatible size business.
- Ensure daily operational efficiency in compliance with regulations and CPB policies and procedures.
- Resolves client issues and concerns independently.
- Interact with third party vendors on client’s behalf.
- Assist team members in management and achievement of team goals, portfolio and accountabilities. Act as a back up to all operational tasks by Mass Market Team.
- High School Diploma or GED required.
- 6-12 months of related experience required.
- Experience in a Japanese corporate environment preferred.
- Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.
- Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.
- Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions.
- Must be able to read and understand bank-related documents.
- Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.