Head of Digital Client Services
Michael Page
- London
- £90,000 per year
- Permanent
- Full-time
- Own all client facing digital services across UK service lines
- Drive client engagement with primary client facing ' digital doorway ' product
- Manage new and existing 3rd Party digital service suppliers to maximise customer experience & drive cross sell & upsell opportunities
- Develop and implement digital strategies aligning with company goals.
- Support the digital and technology leadership across programmes, people and cultural change
- Ensure top-quality digital service delivery to clients.
- Build strong relationships with clients and internal senior stakeholders.
- Stay updated with the latest industry trends and technology.
- Encourage innovation and continuous improvement within the teams.
- A track record of taking a B2B organisation through a digital transformation- from storming to norming phases
- Led a digital services function in a B2B environment - ideally professional services and/or financial services
- Successfully managed 3rd party digital product suppliers to drive customer engagement and ROI
- Strong product management experience, both hands on and leadership
- Excellent change management experience - able to bring pragmatism to a st and ambitious environment
- Strong understanding and experience in digital service delivery
- Excellent client service skills and the ability to build strong relationships at Partner level
- Strategic thinking and problem-solving abilities
- Proven at working in lean environments with a can-do attitude
- Comfortable with ambiguity, strategy, structure and approaches are still in the forming and storming stages
- A passion for Service Design and UX is a distinct advantage
- Experience of product leadership and digital services across international regions is a distinct advantage
- £100,000 - £120,000 base salary plus bens & bonus
- Flexible working - hybrid with offices all round the UK
- Opportunity to work in a leading professional services company in London and to shape their digital evolution
- A supportive work culture that encourages continuous learning and innovation.