Swim School Manager, NSW
Belgravia Leisure
- Guildford, NSW
- Permanent
- Full-time
- Enjoy a great work / life balance with mornings, evenings and weekend shifts
- Joining a fast growing organisation
- Future career pathways
- Full Time $70,000 +super
- Ensure the smooth daily operation of the swim school across all areas.
- Provide a high level of customer service and ensure efficient management of the front desk, including answering or returning calls, taking bookings and payments, and answering emails and Facebook messages in a timely manner as per JUMP! standards.
- Managing and supervision of all swim teachers, including staff rosters, performance management, and recruitment of new employees.
- Ensure that customer feedback is acted upon and, over time, reduce any negative perception communicated by customers regarding site operations.
- Maintain accurate and up to date employee, customer, pool maintenance, safety, and other records as required, including payments and Incident Register.
- Develop and implement local area marketing initiatives to increase enrolment numbers.
- Performing and recording all daily/weekly/monthly checklists required.
- Delivery of swimming lessons when required.
- General financial duties including assisting with payment reconciliations, payroll, and accounts payable.
- Stock control.
- Maintenance of all onsite equipment to ensure these are regularly serviced, cleaned, and always in a good working order.
- Other general administration, cleaning, and service duties as required and directed.
- At least 3 years’ management experience in a similar role
- Ability to effectively manage small teams
- Ability to work autonomously and to make independent decisions
- Excellent oral and written communication
- Excellent computer skills
- Highly developed problem-solving skills
- Ability to communicate at all levels
- AUSTSWIM Teacher of Swimming and Water Safety certification or equivalent
- Current First Aid Certificate
- Current CPR Certificate
- Current Blue Card/Working with Children Check as relevant to each state
- Aquatics industry experience
- Prior experience in the quality assurance of swim programs
- Financial management experience
- Familiarity with HR structures