TALENT OPERATIONS SPECIALISTWHAT A DIFFERENCEAt Primrose, our mission - to forge a path that leads to a brighter future for all children - is why we do what we do each day. It informs our who, what and how. Our belief that who children become is as important as what they know comes to life through our exclusive, research-informed approach to teaching and learning. We deliver more than a curriculum; we provide a life-changing early learning experience for children and their families.We believe who you are is as important as what you know. While experience and knowledge are an important part of the success equation, who you are matters just as much. We treasure our relationships with Team Members, Franchise Owners and those we serve. Our commitment to diversity means we seek similarities and respect differences in our unique backgrounds, life experiences and perspectives. We make every effort to ensure everyone feels they belong in our Primrose community.WHAT YOU’LL DOThe Talent Operations Specialist is responsible for leading the execution of operational and functional activities of the Talent & Performance Team. This individual is the main point of contact for team members regarding benefits, staff leave, staff policies and procedures, and other Talent & Performance operational functions. The Talent Operations Specialist serves as the super user for all HR Systems and manages the subsequent talent system data and staff files. This individual is driven by a process improvement mindset, continually looking for way to increase our effectiveness and efficiencies as a team.· Manages team member benefits administration, including the annual open enrollment process, serving as the main point of contact for team members· Manages team member files and information; audits team member files and maintains appropriate documentation for compliance.· Serves as the main point of contact for team member leave, policies and procedures, and other team member-facing operational processes.· Collaborates with legal team to ensure adherence to all state and federal employment laws.· Supports the execution of talent activities related to onboarding, performance management, culture and training and development.· Serves as the super-user for all HR Systems; runs the appropriate reports and pulls team member data when needed.· Supports and administers the organization’s total rewards processes including compensation programs.· Manages Talent and Performance vendor relationships and ensures service level agreements are met.· Interfaces with the accounting team to ensure the accuracy of team member data as it relates to payroll processes.· Provides support to the Talent & Performance Manager as needed on special projects or other key initiatives.WHO WE ARE LOOKING FORWe seek to build teams of individuals who maintain trusted relationships, demonstrate accountability, influence without authority, have a service mindset, agility and curiosity. Our ideal candidate will possess a mix of the following skills and competencies:· Bachelor’s degree in related field· 3-5 years related Human Resources experience· Proven ability to juggle multiple competing priorities and deadlines, while continuing to deliver service excellence.· Proven ability to communicate effectively, both written and verbally, to multiple groups, both up and down/ internal and external.· Proven ability to stay organized and detail-oriented, while being self-directed and self-motivated.· Proven collaborator with the ability to rally multiple resources to accomplish goals.· Proven ability to provide excellent customer service to internal and external customers.· Proficiency in Microsoft Office Suite including Power Point, Word, Excel, and WebEx Teams.· Proficiency in analyzing quantitative and qualitative data.WHAT YOU’LL GETWe offer competitive pay and the opportunity for EVERYONE to earn commission and/or bonuses based on company and personal performance. We demonstrate our commitment to children and families with reimbursement of up to 50% of tuition at any of our Primrose schools and a flexible work environment. Full-time staff are eligible for health, dental and vision insurance.Flexible work from home options available.
